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Previous: Jumping On The Blog Bandwagon I was reading my email yesterday when all of a sudden my Outlook inbox began to scroll and flicker uncontrollably. I'd try to click open an email and the contents of the inbox would scroll up and down. Trying to open any one email with the mouse was kind of like trying to swat a fly with a rolled up paper napkin. I could get the cursor over the email I wanted to open, but before I could click, it scrolled up and down the screen. "This is all I need," I thought. "What on earth is wrong?" I didn't panic - not at first. I had a lot of windows and programs opened, so I figured something must be eating up CPU. But when I opend the taskbar to see what was using up a lot of resources, there wasn't much unusual going on. So, the next step, turn off the computer. Leave it off for a few minutes and then reboot. Certainly that would solve the problem. Right? No, wrong again. The same thing was happening. And it wasn't just happening in Outlook. I opened a couple of other programs and the same thing was happening. So, now, I was beginning to worry. We check for new virus updates every day in the office, but could some new virus the antivirus people hadn't discovered have hit my computer? I was starting to wonder if I was going to lose the entire day (or longer)trying to track down the problem - and maybe have to call in Mike, our computer and systems consultant. But I figured I'd try one more thing before I called him - I'd try to repair Outlook and the other Office programs using the repair function that's built in. Whenever I've run that in the past, I've needed the master disks, so I got up from my chair, mouse still in my hand, and headed to the closet I where we keep our software. Then it hit me. Mouse. Away from the computer. Wireless mouse. Everything worked except trying to use the mouse. Maybe the batteries were dying? Sure enough. That was the problem. I replaced the batteries and the inbox stopped scroling. I could click on an email and open it. Word didn't scroll any more either. Neither did any other program. And, I "only" wasted an hour isolating and fixing the problem. Ahhh.. the wonders of technology. Ps: I still love the wireless mouse and keyboard. It sure beats constantly getting the mouse cord stuck in a desk drawer and having the keyboard cable draped across the desk! Comments I’ve been having this problem on and off for quite a while but I’m not using a wireless mouse. I’ve found hitting the space bar will usually shut if off for a while but it always comes back. Posted by: Skyler on October 23, 2005 at 10:24 AM Same here. I just started hitting this problem a few days ago. I do use a wireless mouse but changing the batteries didn’t help. Also, I tried removing the batteries from the wireless mouse and connecting a wired mouse instead. That didn’t help either. I’m still looking for a solution. Posted by: Shahaf on January 3, 2006 at 2:27 PM I’m not a technical expert - I’ve just reported what I learned from my own experience. Leo Notenboom (http://www.ask-leo.com/ )may have some suggestions. But before when if you leave a message there, let him know whether the scrolling occurs in all applications or only in email. Posted by: Janet on January 3, 2006 at 5:26 PM I have had this problem as well and there is no wireless mouse or keyboard attached. It happens in any open window that is scrollable. (Explorer, IE, Firefox, iTunes, etc) Posted by: Kia on January 3, 2006 at 10:34 PM yes my pc does have this problem, but not only when i have office or outlook running, it happens when i surf the net or even when i try and play a simple game. it’s not my batteries and not my mouse iv’e changed back and fourth between cordless and cords multiple times. i dont know what the problem is but im about to axe my computer! Posted by: chris on February 15, 2006 at 7:39 PM At least I’m not alone. Any time I have any sort of window open with a scroll bar on the side, it’s just a matter of time before the thing scrolls down without any action on my part. I can temporarily stop it by pressing “control”, and then using the up/down arrow keys to scroll. Posted by: David Wood on May 16, 2006 at 6:10 PM I have the same porblem. Wired mouse. Could a virus causes this? should microsoft have a fix? thanks david Posted by: David Hillhouse on June 7, 2006 at 4:12 PM Same problem here. I think its the mouse. I just hit it against the desk like 3 or four times and problem solved! P.S.: Need a new mouse : ) Posted by: Diana on June 9, 2006 at 1:12 PM microsoft says ask compaq or pay them to try to answer question HELP!!! Posted by: david hillhouse on June 13, 2006 at 8:45 AM not mouse problem banged and reloaded driver Posted by: david hillhouse on June 14, 2006 at 8:30 AM I’m don’t know enough about the electronics to know specifically how a mouse could cause the problem, but I’m think there are circuit boards and stuff inside the mouse that communicate with the computer. (Any techies reading that knows how a mouse works?) I do know that I had a problem on a different computer - one that had a wired mouse and keyboard. The mouse would just freeze periodically. I thought there was something going wrong with the USB port on either the keyboard or the computer, because if I unplugged the mouse from the keyboard and plugged it back in, it would work … for a little while. Then it would stop again. Same thing happened if I plugged the mouse directly into the computer (that computer is a laptop that has a monitor an and keyboard plugged in when it’s used in the office) and used the built-in keyboard. The computer was out of warranty, so I figured it would be cheaper to buy a new keyboard and mouse (I don’t like typing on a notebook keyboard if I don’t have to), and sure enough, that did the trick. The mouse pointer doesn’t freeze any more. Posted by: Janet on June 14, 2006 at 9:54 AM This just started happening on my HP Omnibook laptop. It scrolls uncontrollably. I can’t even open the Control Panel to check anything because it won’t allow me to click on anything. It scrolls down to bottom icon. If I click on Start, it scrolls by itself up and down continuously. I can’t get online at the HP website because it won’t stop scrolling long enough for me to type in any information. Posted by: Rose on August 20, 2006 at 12:38 AM Are you using a wireless mouse and not the built-touch pad? If so, try changing the batteries in the wireless mouse. If you’re using the built-in touch pad, did you make any changes before the problems started? (Add new software? ) Posted by: Janet on August 20, 2006 at 1:16 PM We have the same problem with a computer at work. No wireless mouse, no batteries, scrolling accours in all kinds of programs. Sometimes it is not that bad, but the past 2 days it has been a real problem. If anyone has an idea, please e-mail me. Posted by: Gunilla on August 29, 2006 at 9:49 AM Have you tried swapping the mouse on the computer that scrolls with a mouse from another computer in the office? Posted by: Janet on August 30, 2006 at 9:20 PM My problem is on a notebook computer, a Gateway. the windows just decide to scroll, in spurts, to the bottom and then stay there. Very buggy when you are trying to read a 200 page pdf. I have disabled the touchpad in XP Pro (no mouse at all), and it continues. I will check to see if crumbs affecting PG DN or arrow down is the problem, update my software, and then (Sigh) reload windows. Then, I’ll send it back to gateway. Any other ideas? Posted by: Shawn Hughes on September 9, 2006 at 6:04 AM its not just me with this incredibly annoying bug? wired mouse and keyboard..but it insists on scrolling madly up and down without me even touching the mouse….any ideas? Posted by: Sara on October 10, 2006 at 9:07 AM Have you tried changing the mouse? What about cleaning it, if it’s the old kind with a ball in it? If you can find a friend who has a mouse you can borrow, try swapping that first to see if there’s a difference. Posted by: Janet on October 10, 2006 at 6:18 PM We have this problem with a Tablet PC. We removed the Tablet PC from site and plugged in a different keyboard and mouse. No problem. Returned it to site - problem returned a day later. Client using only wireless keyboard and wired mouse. Posted by: Tamara on October 19, 2006 at 11:11 PM Yeah I have the same problem but who has the answer. Is this post only for questions and no answers? As I’m typing with my screen going up and down. Posted by: Mark Thieme on November 26, 2006 at 9:38 PM Unfortunately, there doesn’t seem to be any one solution. I’ve had the problem on two different computers. On one computer (desktop) the problem seems to happen when the batteries in my wireless mouse start to wear out. Changing the mouse battery invariably clears up the problem there. The same kind of scrolling happened on a new notebook computer I had with me on a trip last week. I solved it by either plugging in a mouse or removing the mouse and using the mouse pad (I can’t remember which at the moment, and at the moment the scrolling isn’t happening.) So, some suggestions: If you are using a wireless mouse, change the batteries and the scrolling may stop. If you’re using a touchpad on a notebook computer, try plugging a mouse into the USB port and use that instead. (or unplug the mouse and use the touchpad.) Or if you’re using any mouse listed below, check out what Microsoft has to say in their knowledgebase. http://support.microsoft.com/kb/329539/en-us If you • Microsoft IntelliMouse Explorer for Bluetooth 2.0 Posted by: Janet on November 26, 2006 at 11:11 PM I’ve been having the same problems you all are having with my mouse. It started about 2-3 months ago. It seems to have a life of its own and goes to the left corner, opens the start menu and a bunch of other programs, scrolls by itself etc. Posted by: Paulette on December 13, 2006 at 4:49 AM Hello Posted by: Ante on December 23, 2006 at 7:08 AM Try taking the ball out of your mouse and picking all the accumulated dust. Posted by: Jahovis on February 26, 2007 at 7:11 PM With wireless a lot of times it is with the connection. Try disconnection the USB port in the back of the computer/laptop wait a few seconds then plug it back. This should reset the connection. If not, try pressing the reset button on the back of the mouse and adapter to make sure it reconnected. If that doesn’t work, go to the manufactures website and try re-downloading the driver for you mouse. Posted by: Angela on May 7, 2007 at 9:22 AM With wireless a lot of times it is with the connection. Try disconnection the USB port in the back of the computer/laptop wait a few seconds then plug it back. This should reset the connection. If not, try pressing the reset button on the back of the mouse and adapter to make sure it reconnected. If that doesn’t work, go to the manufactures website and try re-downloading the driver for you mouse. Posted by: Angela on May 7, 2007 at 9:22 AM I’ve had the same problem for a while and as i had 2 hard drives, i copied all the files onto my slave drive and then reinstalled windows on the main drive. I reloaded with wonderful success and then i went onto internet explorer and it begun again. Is there a true solution - i have reloaded my computer changed the keyboard, mouse, reinstalled the drivers for both used wired and wireless options of both pieces of hardware. Posted by: Tom on August 29, 2007 at 9:43 AM My Outlook and IE screens starting scrolling uncontrollably too. I do not use a wireless mouse. If I reboot, everything goes back to normal but then the problem surfaces again hours or days later. Although I’ve had my IBM R51 laptop for a couple of years, this has only just started happening in the last two months. The posted comments seemed to have stopped on Aug 29, 2007. It’s now March 2008. Let me know if anyone found a true solution. Posted by: Steve on March 19, 2008 at 10:01 AM It’s definitely the mouse, any window with a vertical scroll bar will whizz to the bottom and stay there. It’s not the batteries, I have new ones and like an earlier poster says, reboot and problem will go away for a few hours/days. I’m using a bluetooth connector with a MS Notebook Explorer 8000 Wireless presenter and Intellipoint on Win XP. Just off to MS support center now to see if they have anything. Posted by: Ian on April 1, 2008 at 4:24 AM This problem happened to me on our work computer. Applications would scroll up and down randomly. After serching the net for a few minutes, I shut the computer down in case it needed to clear some memory. Didn’t help. Then I cleaned the mouse. Being a shared computer in a work invornment, it was really dirty. I took the mouse apart, cleaned off the track ball wheels, took the scroll wheel off and cleaned out all the dust and dirt. The mouse has a little sensor (probably light based) that sees the notches on the scroll wheel when it moves to dtermine speed and direction. I would think if there is too much fuzz and dust in that area it could be triggering the sensor. Put everything back together and no more problems. All mine needed was a good cleaning. Posted by: Xyvol on September 8, 2008 at 5:30 PM I’ve seen this problem on a couple of systems, and here is my thoughts so far. I’ve only experienced this on a Lenovo type laptop, and find information on the web that this is not an uncommon issue. It doesn’t appear to be specific to any model of computer, but seems to happen most often with laptops. Sometimes rebooting temporarily fixes it. Sometimes unplugging the mouse and plugging it into a different usb port works. One thing that I ran across recently has me intrigued. If you look at the properties for the touchpad in the mouse settings in the control panel, there is something called virtual scrolling. This is an area of the touchpad that scrolls either up/down or left/right. I’ve found some info that disabling this virtual scrolling may help. I’ve tried this twice and have my fingers crossed. Posted by: Hans on October 14, 2008 at 3:22 PM My problem was so bad that I couldn’t even read this page. Then, I used the page-up and page-down buttons to navigate and my screen is cooperating. This certainly isn’t a “fix”, but I’m now able to attempt to remedy the situation. Posted by: paul on February 14, 2009 at 10:24 AM i used my microsoft opitcal mouse from my last laptop. i plugged it into my new laptop and the thing was scrolling uncontrollably. i pulled it out. i didn’t use safely remove. now whenever i turn my computer on or when it’s on a stand-by the scrolling starts unless i press an arrow key. i think that thing damaged my hard drive or operating system. any suggestions? brand new laptop. Posted by: walter17 on August 4, 2009 at 2:24 AM If you installed software for the mouse, remove the software. There’s probably a software conflict. If that doesn’t work, or you can’t figure out how to solve the problem, bring it in for repair. Posted by: Janet Attard It’s the mouse! It’s true. My Gateway desktop computer with a wired mouse was scrolling uncontrollably up and down in a way that made me quite sure it is a virus. I read these posts and went and bought a new Microsoft optical mouse with a wire but I plugged it into a USB instead of the old mouse port. Works Great!!! Problem solved… for now. It’s two days since I installed it and it works like new. Easy too. I just plugged it in and in less than a minute the computer just started taking directions from the new mouse. No software or anything. Posted by: Tim Altimus on September 1, 2009 at 6:21 PM |
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Uncontrollable scrolling
OK seems to work now with this information
Posted by: outlook express 6 problems on September 5, 2005 at 7:06 AM