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Next: Lapsed Domains Get Scooped Up Fast


Losing your domain name
Posted by

How easy is it to lose your domain name? Very easy if you change your email addresses and/or credit card and don't update your information with your domain registrar.

I was reading my email this morning when I saw a note from the domain name registrar saying that they were unable to process a renewal for two of my domains. The reason, it turned out, was because the credit card information they had on file for those domains was outdated. I had never remembered to update it with current information.

Since I haven't changed my email address since I first registered those domains, fixing the problem (and making sure I retain the domain names) was as simple as updating credit card information once I read the registrar's email.

But what about people who change their email address after registering their domain(s)? If the domain name registrar doesn't send out a letter through the post office alerting the owner to the problem, or if they do, and the owner thinks the letter is an ad and doesn't open it, their domain name registration could expire and be scooped up by someone else - perhaps a competitor.

What should you do to protect your domain names? Here are some suggestions:
1 - Double check with the domain registrar you use and make sure your credit card and email address are up-to-date.
2- Make a list of all your domains, where they are registered, and when they expire.
3 - Update your account information at each registrar you use each time you change your email address or update or change your credit card information.
4 - If you have one or more domains you actively use or plan to use, consider renewing them for several years, instead of just one year.

Posted on January 16, 2006 at 1:36 PM | Comments (2)

Comments

Excellent reminders.

Posted by: John E. Lincoln on January 23, 2006 at 10:46 AM

Updating your account and keeping your credit card information is not enough. I learned the hard way that if you have an employee fill out the registration form and they provide their name (as the form requests), register.com considers THEM (not your company) to be the “registrant”, even though they supplied your company name, address, and phone number, and even though the company credit card was used to pay the fee. Once this person leaves, you cannot have them removed from your account without either having them sign a release (assuming they left on good terms) or filing a dispute. In essence, register.com does not seem to understand the difference between a business and a consumer, or perhaps they simply don’t care.

In contrast, godaddy.com seems entirely willing to work with us on this issue. As a result, we’ve moved our domain to them.

Posted by: Jeff Fowler on February 27, 2007 at 10:42 AM

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