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Get a Little Greener, HP
Posted by Janet Attard

I had to replace an ink cartridge on the newest HP printer in our office this morning. I had purchased the extra large black ink cartridge (74XL) which says you get 3 times more prints than the standard size cartridge, so I expected the cartridge to be larger than the regular size version. So, when I ripped open the cardboard box the cartridge was packaged in I was surprised to see that the ink cartridge took up less than half of the space of the box.

A cardboard divider inside the box separated the box into two sections and kept the cartridge in place in one section so it didn’t shift or rattle when the box was moved. The other section of the box, which was big enough to contain another cartridge, was empty.

The cartridge was bigger than the standard size cartridge, but it appeared to be just a bit longer, not wider. It was encased in a cellophane wrapper, and packaged with it inside the cellophane was a tiny envelope folded so it could be read like a brochure. The outside of it was green with white headline type and text. It read, “Free Recycling! Return your empty HP cartridge for recycling now.”

When I unfolded the brochure/envelope, there was more text telling me to recycle the cartridge “into raw materials for use in new products. It’s free. It’s easy.” When the envelope was opened all the way so you could insert the cartridge, there was additional text that read, “Thank you for being environmentally responsible.”

Pitney Bowes Mailstation2

Now, I’m happy that HP encourages people to recycle cartridges and makes it so easy to do so. Heck, even the extra large cartridges for the newer printers run out of ink so fast that they’d give an environmentalist nightmares about new mountain ranges being formed – mountain ranges made up entirely of discarded ink-jet printer cartridges.

But what puzzles me somewhat is why HP, while encouraging its customers to be environmentally responsible, ships products in boxes twice the size of what is actually needed, which wastes one of our natural resources. (Considering that the cartridges get shipped to stores and warehouses, the oversized packaging is probably wasting gasoline, too. You could pack two truckloads of cartridges into a single truck if the packaging was half the size. )

So, HP, if you’re reading this, a suggestion: Instead of trying to make ink cartridges look bigger by putting them in bigger boxes than necessary, be more environmentally friendly yourself. Redesign your packaging to fit the actual size of your products.

Hmmm... and while you’re at it, consider putting more ink in those extra large cartridges so consumers can print more before they have to replace the cartridge. I know I’d be willing to pay more for a printer if I didn’t have to replace the cartridges so often. I bet other small business owners would, too.

Posted on September 22, 2008 at 12:14 PM
| Comments (2)

Comments

Janet:

I agree wholeheartedly with your sentiments about the seeming conflict between the larger-than-necessary packaging of print cartridges and the inserts to encourage recycling.

But in talking to retailers of drug and grocery stores and others who sell these cartridges, I find it’s an issue of necessary practicality.

You see, the smaller the package, the more it becomes a target for shoplifters and thieves. That’s why in many drug, grocery and retail outlets in my Washington, DC suburbs of Virginia, the cartridges are either
— on locked wire racks requiring a clerk to unlook the rack to remove your selection
— or in locked window cases behind a counter again requiring a clerk to obtain it for you.

Office supply stores have installed electronic alarms at the exits and placed devices in or on the cartridge packaging that ring the alarm if the package is not electronically turned off during check-out.

And I live in a suburban area where crime is not a blatant problem. But this grab and go thievery has even impacted the display of razor blades and other smaller items.

Frankly, I’m a bit more concerned about the packages and/or cartridges that all look the same but do not tell you exactly how much ink they each contain. As prices rise, the cartridge size remains the same but you don’t know if you’re still getting the same amount or more or less of ink. To me, that’s the real crime. LOL

Posted by: Michael Sheward on September 23, 2008 at 11:24 AM

As valid as your point may be, Janet, unfortunately like Gillette and Schick are in the business of selling blades not razors, so too are HP, Epson and the like in the business of selling ink cartridges not printers. They even give away the $10 razors to get you to buy the $2-$3 blades. The printer folks sell the printers for $60-$100 to get you to buy the $20-$30 cartridges.
A good tip: don’t change the cartridge when you get the “low ink” message. There’s still ink left. Keep printing until it runs out.

Posted by: Mike Davey on September 23, 2008 at 11:41 AM

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