Small Business Blog
 
Marketing, Managing and Growing Your Business 

Blog Home | About this Blog  
     
Subscribe  


Compliance and HR

- Labor Law Posters
- Safety Posters
- Employee Handbook
- Employment Forms
- Payroll Software
- Payroll Services
- Restaurant Posters
- HR Training & Tools
 
Legal and Financial
- Incorporate Online
- Merchant Accounts
- Legal & Business Forms
- Business Loans
 
Productivity & News
- Do-It-Yourself Email
- Free Magazines
- Templates &
  Productivity Tools
- Find Jobs, Find
  Employees
 
Small business and home business ideas and advice on marketing, employees, financing, and start-up.
Ask BKH 
Business Plans
Career 
Franchise Information
Growth & Leadership
Home Business
Human Resources
Internet Business
IRS Resources
Law
Long Island Businesses
Mailing & Shipping
Marketing
Management
Money & Finance
Small Business Blog
Starting a Business
Tips & Hints

Event & Party Planning
Medical Transcription
Secretarial Businesses
Writers & Publishers
Of Thee I Sing
 

Polls
Associations
iPhone Help
More Resources
Online Florist


Welcome
Feedback
Who we are
Site Map

 
 
 

Previous: Egnyte Brings Its Storage Cloud Closer To Home
Next: Snow and Business Don't Mix


The Delicate Art Of Giving Constructive Criticism
Courtesy of SmallBizResource.com, a service of bMighty.com

by Gayle Kesten

Perhaps I hang with a sensitive bunch, but constructive criticism is a real toughie for most of my working women sisters.

Because no matter how you spin it, constructive criticism is still criticism. It stings when you're on the receiving end. If you're like me, then that sting can take a long time to wear off, even though I logically know the input is meant to help (and, darn it, stop being such a baby).

On the flip side, being the bearer of constructive criticism isn't much fun, either. "It's a little nerve-wracking," admits a longtime colleague, who, other than a few brain lapses during pregnancy, never misses a beat.

Yet as uncomfortable and awkward as that conversation may be, you gotta do what you gotta do. I thought the following eight tips from Huffington Post blogger Karen Salmansohn were worthy of passing on because in the smallest of workplaces, especially, where the personal and professional easily intertwine, feelings can be hurt and the repercussions of those hurt feelings magnified in the business' operation and bottom line.

1. Choose the right time and place. Make sure you have at least 30 minutes of uninterrupted time. Be certain you're in a location where you can talk openly.

2. Explain the benefit of talking up front. Admit that talking about a difficult subject can be uncomfortable, but you'd rather have a difficult conversation now than a decaying, untruthful relationship later.

3. Be specific. Psychologists agree it's best to limit your talk to one specific recent event or topic which has been bugging you and resist mentioning a multitude of past offenses.

4. Start sentences with "I," not "you." The goal: Own your feelings; don't slander the other person.

5. Avoid using words like "angry" or "furious." Try to talk about your feelings with words like "disappointed" or "confused." You will keep the mood more calm.

6. Steve Covey's philosophy of "SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD" is timeless. When you've finished your initial self- expression, tell the other person you are truly eager to understand things from their point of view. Then become eager. Try to get yourself to become more curious than you are furious.

7. Set time blocks. Alternate 5-minute time blocks of "expression non-interruptus" until you both feel you've been heard.

8. End on a positive note. Create an upside to talking so that you and the other person will want to talk again in the future, should the need arise. Close the conversation by listing all the positive things you learned from communicating. Make a list of the actions you both will try to do to keep your relationship as strong as possible.

One more from me: There's such thing as being too diplomatic so that you don't get your message across. My nature is to spare another person from the self-torture I've mastered, but doing so often downplays the intent of the conversation in the first place.

How do you handle constructive criticism, from both the perspective of being the one dishing it out and being the one taking it? Leave us your comments below.

Posted on February 26, 2009 at 10:21 AM
| Comments (5)

Comments

I just had a fight with my wife / partner this morning, and could have used these tips. She hates it if I try to be too soft, you know, following the old “I really appreciate everything you do, and here is a way that I think you could do it better…” see is just too smart to fall for that corporate softness bull!@#$. Yet when I try to tell her what needs to be said, she jumps to conclusions and assumes I am being too mean. Sometimes I wonder if I have the right partner, but other times I think it could be a lot worse. We always make up in the end. So I’ll try these tip next time and see how that goes.

Posted by: Steve on February 27, 2009 at 10:56 AM

You could add that the reason for this conversation is that you care and that if the fault is not properly addressed, the person’s reputation may consequently suffer.

Posted by: Tunku Maziah on March 3, 2009 at 6:25 PM

What’s stated above is abosolutely right , if one follow this school of though, even if we dont have good professional terms with our colleagues atleast our personal encounters will be sweet at the work place inspite of all odds

Posted by: Preeti Jasra on March 7, 2009 at 1:16 AM

I believe it helps to be really clear before the conversation on what you really want out of it and what the real issue is. Have they failed to deliver on a promise, have they not used the accepted procedure? Maybe the real issue is that the generally accepted ‘way we have always done things’ needs to change. Maybe it is way past time to have a new look at things, or simply how expectations are communicated

Being specific also means much more than focussing on a particular incident. It is stating what your understanding of the problem is and why it is a problem without vague, accusatory, exaggerated and sweeping statements.

When Steve Covey says - seek FIRST to understand - that does not mean “after your initial self-expression” it means ask them about the issue/incident first. They presumably are the person who was actually there, you only saw the outcome.

Really think about what you are going to say and really listen.

Posted by: Adele on March 16, 2009 at 8:56 PM

Very good info! Constructive criticism is definitely a touchy subject… Like telling your friend their kid is ugly; it’s hard to do. :)

Posted by: Aaron S. on March 16, 2009 at 11:21 PM

Post a comment




Remember Me?




Search Business Know-How

S P O N S O R S

 
 

Recent Entries
Consumers Look To Web For Help Achieving Financial Goals

Buzz Worthy: Our Top 10 Retweeted Articles of 2009

How To Reach $1 Million in Sales

Snowed in

5 (Hidden) Benefits Of Cloud Storage For SMBs

Where the economy is headed – one viewpoint

Archives
scams and phishing

9/11

Advertising - PPC Ads

Business Ideas

Computers and Technology

Customer Service

Disasters

email

Home Business

Human Resources

Insurance

Internet

Internet Marketing

Law

Leadership

Marketing

Merchant Account

Miscellaneous

Money

Office management

Productivity

publicity

Retailing

Sales

social networking

Start-up

Statistics

Tax and Accounting

Travel

woman owned business

Websites Worth Note
Business Know-How

Franchise Trade

 

 

 

Disclaimer
[Article Submission Guidelines]
[Welcome] [About Us] [Advertise]
[Small Business (home page)] [Marketing] [Direct Mail Ideas]
[Human Resources] [Money Management] [Business Loans] [Franchise]
[Start A Business] [Home Business] [Tips & Hints] [Bulletin Board] [Ask Business Know-How]
[Blog] [Legal Know-How] [MLM Know-How] [Career] [Survey] [Feedback] [Free Newsletter]
Privacy Statement

The information compiled on this site is Copyright 1999-2010 by Attard Communications, Inc. and by the individual authors.
Business Know-How is a woman-owned business and a registered trademark of Attard Communications, Inc. Phone: 631-467-8883.

http://www.businessknowhow.com