Monthly Archives: March 2017

Customer Service 101

Business Know-How, like a lot of small companies, operates with a very small staff. We rely on highly skilled contractors and paid product support services to handle jobs that we don’t need done daily on a set schedule. In fact, when we choose technical products, we look as closely at the vendor’s support services as we do at… Read More »

Why Employees Quit Small Businesses

Is employee turnover a problem in your company? If so, it’s easy to blame the problem on any number of things – salary levels, benefits (or lack of them), size of the company, or your industry. These are just some of the circumstances that are often blamed for making employees quit and  look to greener pastures. But often… Read More »