What's It Like To Be Your Customer?
Posted by Gayle KestenThink your company is easy to do business with? Here are eight great ways to find out, though the underlying premise is the same for all.
Continue reading "What's It Like To Be Your Customer?"
Posted by Gayle Kesten on January 21, 2009 at 11:33 AM
| Comments (2)
Grocery Store Aggravation
Posted by Gayle Kesten Seems like the best customer service stories come out of lousy experiences. So here's what happened to me today, followed by a burst of reason out of my 8-year-old.
Continue reading "Grocery Store Aggravation"
Posted by Gayle Kesten on August 4, 2008 at 9:29 PM
| Comments (12)
Customer vs. Employee: Who's Right?
Posted by Gayle Kesten
What happens when an employee gives a customer one answer to their problem, then later another employee gives an entirely different answer? If you're the customer, you feel jerked around. If you're the business owner, you're stuck in the middle.
Continue reading "Customer vs. Employee: Who's Right?"
Posted by Gayle Kesten on June 11, 2008 at 10:24 AM
| Comments (2)
