Dealing with angry customers
An irate customer can ruin your day and cost you a lot more than a single lost sale. Whether or not the reason for their anger is justified, if you don't deal carefully with their problem, an irate customer will broadcast their dissatisfaction to as many people as they can now and for years to come.
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Posted by Janet Attard on October 12, 2008 at 8:46 PM
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Dumb Customer Service Mistakes to Avoid
The way you handle customer inquiries and complaints has a direct effect on the kind of word of mouth advertising your company generates. Yet, as the business owner you might be tempted to tell that irate customer who ruined your day to take a flying leap. Before you go firing customers, though, consider whether it's really in your best interest.
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Posted by Janet Attard on May 28, 2008 at 9:01 AM
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5 Easy Ways to Lose Your Customers
What happens when you don't listen to your customers or don't deliver on the promises you make? You end up with bad word of mouth -- not a good thing in today's economy.
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Posted by Janet Attard on May 15, 2008 at 1:39 PM
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