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Cross-train your employees

by Janet Attard

If you have employees make sure more than one person knows how to do every job in your company. If you only have one employee other than yourself, make sure they document their work thoroughly so that you or another hired person could pick up do the job if the employee ever became incapacitated or left to work for another firm.

Getting your key employees to teach others what they do may not be easy. Often the employee will worry that doing so makes it easy for you to replace them.

If you sense that type of resistance, remind them that they are important to your business and that there is documentation explaining how to do every job and that there should be more than one person who knows how to do every job. Without cross-training and documentation of tasks, your small business could fail if an employee had an accident and couldn't work for several months.

Posted by Janet Attard on February 11, 2008 at 8:24 AM | Comments (3)

Comments

If a general meeting discloses the cross-training of every job, suspicions should be allayed.
And if everyone is strategically cross-trained to a HIGHER position, fear could be replaced with HOPE (lower positions usually don't require cross-training).

Posted by: Dean on February 11, 2008 at 12:45 PM

The Idea is we should have a backup of all the empolyees working in an organisation.
it should be the rotating process.
the best example is Bank, in Bank a cashier never a cashier for long time, the objective behind is backup or u can say cross training and to minimise the fraud b'cos if a particular person performing a job for quite some time then he may misuse/or may think that organisation has a blind faith on him/her.

Posted by: sharad on February 14, 2008 at 4:30 AM

I could not agree more with the idea floated. This idea is being practised by large organizations with nothing but success.
Sarfraz Hussain

Posted by: Sarfraz Hussain on March 19, 2008 at 2:23 AM

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