Later that month, Time magazine declared it to be the "Summer of Mistrust" and reported, "Most Americans— 72% in the Time /CNN poll—fear that they see not a few isolated cases but a pattern of deception by a large number of companies." And that was before word got out about WorldCom, who announced that an internal audit found improper accounting procedures. Their profits from 2000 to 2002 had been overstated by $7.1 billion! And WorldCom said $3.8 billion in expenses had been improperly reported during five quarters. The consequences: Seventeen thousand workers lost their jobs, WorldCom restated its financial results (wiping out all profits during those quarters), and shares of its stock fell in value by 75 percent. And the questions in the mind of the public only increased: Why is this happening? How many companies are unethical? Whatever happened to business ethics?
Most people are disgusted with the state of ethics in America. They are sick of dishonesty and unethical dealings. UC Berkeley accounting professor Brett Trueman, who teaches at the Haas School of Business, remarked, "This is why the market keeps going down every day—investors don't know who to trust. As these things come out, it just continues to build." Of course, the problems aren't limited to just the business world. The public was horrified by the abuses that occurred in the Catholic Church and how the incidents were covered up. Many were surprised by reports that Pulitzer prize-winning history professor Stephen Ambrose had plagiarized passages from historian Thomas Childers for his book The Wild Blue. And those who watched the Winter Olympic Games in Salt Lake City were outraged when a figure-skating judge claimed that her decision had been coerced, altering the outcome of the pairs competition.
THE ETHICAL DILEMMA
Our disgust is now turning to discussion. People want to know: Why is ethics in such a terrible state? Although there are many possible responses to that question, I believe when people make unethical choices, they do so for one of three reasons:
1. We Do What's Most Convenient
An ethical dilemma can be defined as an undesirable or unpleasant choice relating to a moral principle or practice. What do we do in such situations? Do we do the easy thing or the right thing? For example, what should I do when a clerk gives me too much change? What should I say when a convenient lie can cover a mistake? How far should I go in my promises to win a client? As human beings, we seem prone to failing personal ethics tests.
An ethical dilemma can be defined as an undesirable or unpleasant choice relating to a moral principle or practice.
As human beings, we seem prone to failing personal ethics tests. Why do we do something even when we know it's wrong? Do we cheat because we think we won't get caught? Do we give ourselves permission to cut corners because we rationalize that it's just one time? Is this our way of dealing with pressure?
2. We Do What We Must to Win
I think most people are like me: I hate losing! Businesspeople in particular desire to win through achievement and success. But many think they have to choose between being ethical and winning. The Atlanta Business Chronicle reports that a group of executives came together recently at a leading company in Atlanta to brainstorm ideas for a three-day national conference to be attended by several thousand sales employees. As the team shared ideas for different sessions, a senior vice president of the corporation enthusiastically suggested, "Why don't we do a piece on ethics?"
It was as if someone had died. The room went silent. An awkward moment later, the discussion continued as if the vice president had never uttered a word. She was so taken aback by everyone's reaction, she simply let the idea drop.
Later that day, she happened to run into the company's CEO. She recounted to him her belief that the subject of ethics should be addressed at the conference. She expected him to agree wholeheartedly. Instead he replied, "I'm sure everyone agrees that's an important issue. But there's a time and a place for everything. The sales meeting is supposed to be up-beat and motivational. And ethics is such a negative subject."
That CEO isn't alone in his opinion of ethics. It's the old suspicion that good guys finish last. They agree with Harvard history professor Henry Adams, who stated, "Morality is a private and costly luxury." Ironically, in today's culture of high debt and me-first living, ethics may be the only luxury some people are choosing to live without!
Many people believe that embracing ethics would limit their options, their opportunities, their very ability to succeed in business.
If I believe that I have only two choices: (1) to win by doing whatever it takes, even if it's unethical; or (2) to have ethics and lose-I'm faced with a real moral dilemma. Few people set out with the desire to be dishonest, but nobody wants to lose.
Many people believe that embracing ethics would limit their options, their opportunities, their very ability to succeed in business.
3. We Rationalize Our Choices with Relativism
Many people choose to deal with such no-win situations by deciding what's right in the moment, according to their circumstances. That's an idea that gained legitimacy in the early 1960s when Dr. Joseph Fletcher, dean of St. Paul's Cathedral in Cincinnati, Ohio, published a book called Situation Ethics. In it he said that love was the only viable standard for determining right from wrong. The Executive Leadership Foundation states,
According to Fletcher, right is determined by the situation, and love can justify anything—lying, cheating, stealing...even murder. This philosophy spread rapidly throughout the theological and educational worlds....Since the 1960s, situational ethics has become the norm for social behavior. After spreading rapidly through the worlds of education, religion, and government, it has penetrated a new area-the business world. The result is our ethical situation today.
The result is ethical chaos. Everyone has his own standards, which change from situation to situation. And that stance is encouraged. A course entitled "The Ethics of Corporate Management," offered at the University of Michigan, says in its description, "This course is not concerned with the personal moral issues of honesty and truthfulness. It is assumed that the students at this university have already formed their own standards on these issues."
So whatever anyone wants to use as the standard is okay. Making matters worse is people's natural inclination to be easy on themselves, judging themselves according to their good intentions-while holding others to a higher standard and judging them by their worst actions. Where once our decisions were based on ethics, now ethics are based on our decisions. If it's good for me, then it's good. Where is this trend likely to end?
A CHANGE IN THE WIND
Fortunately, there is an increasing desire for ethical dealing in business. Executive recruiters Heidrick and Struggles state, "In a new era for business, CEOs face a new mandate. Glamour and glitz are out. Transparency— in terms of ethics, values, and goals—is in." My friend Bruce Dingman, president of management consulting firm R. W. Dingman, agrees. He recently sent me an e-mail:
Thought you might like to know what we are seeing in the marketplace. Changes in corporate values or strategies are often reflected in what our clients tell us they now seek in candidates.... Yes, they still want key executives who can make the company money, are willing to make tough decisions, and fit the management team, but now there is a stronger concern for integrity, not playing it quite as close to the edge, and taking a somewhat longer view in strategies and the setting of more realistic, more conservative goals.
And Jeremy Farmer, a seasoned recruiter at Bank One in Chicago, says that he and his colleagues are taking ethics into greater account when looking for potential employees: "We're asking the ethics-type questions, and we're doing behavioral interviewing."
It's good to know that there is a desire for change regarding ethics in our culture. The bad news is that most people don't know how to make that transition. Their situation is like that of a group of passengers in a corny joke I heard many years ago. The people were on an airplane during a cross-country flight. About two hours into their journey they heard a voice say over the loudspeaker, "This is your pilot. We are currently cruising at 35,000 feet at an air speed of 700 knots. We have some bad news and some good news. The bad news is we're lost. The good news is we're making excellent time."
SOME CURRENT MARKETPLACE SOLUTIONS
If you look at what's happening in the marketplace, you'll see that even though we desire honesty and plain dealing, we're still not winning the battle of ethics. Take a look at how people in our culture are currently trying to address the problem. They...
Teach Remedial Ethics
When universities admit students who can't do simple algebra, they send them to a remedial math class. According to Joan Ryan, columnist for the San Francisco Chronicle, businesses are taking the same kind of approach. They're forcing their employees to take remedial ethics. Companies are hiring firms to offer online ethics classes and consultants to produce huge ethics manuals that Ryan says "often read like tax codes, complete with loopholes and fine print." It's not helping. Worst of all, the desire of such companies often isn't to make their businesses more ethical. Ryan states, "It's about evading punishment. Under federal guidelines, companies that have ethics programs are eligible for reduced fines if convicted of wrongdoing."
Perform an Ethical Flea Dip
Another approach is to "treat" ethical offenders when caught. Management consultant Frank J. Navran calls that an "ethical flea dip." The problem with this approach is that it is as effective as a flea dip when a dog's environment isn't changed. The fleas come right back. If the environment—the systems and goals—of an organization encourage and reward unethical behavior, then merely addressing individual employees' actions will not improve the situation.
Rely on the Law
Some companies have given up entirely on trying to figure out what's ethical and are instead using what's legal as their standard for decision making. The result is moral bankruptcy. When Kevin Rollins, president of the Dell Computer Corporation, was asked about the role of ethics in business, he paraphrased Russian dissident Aleksandr Solzhenitsyn, who said, "I've lived my life in a society where there was no rule of law. And that's a terrible existence. But a society where the rule of law is the only standard of ethical behavior is equally bad." Rollins asserts, "Solzhenitsyn said that if the United States only aspires to a legal standard of moral excellence, we will have missed the point. Man can do better. I thought that was a nice comment on the ethics of companies that say, 'Well, legally, it was just fine.' We believe you have to aspire to something higher than what's legal. Is what you're doing right?"
THIS TIME IT'S PERSONAL
One of our problems is that ethics is never a business issue or a social issue or a political issue. It is always a personal issue. People say they want integrity. But at the same time, ironically, studies indicate that the majority of people don't always act with the kind of integrity they request from others. Among college students, 84 percent believe the United States is experiencing a business crisis, and 77 percent believe CEOs should be held responsible for it. However, 59 percent of those same students admit to having cheated on a test. In the workplace, 43 percent of people admit to having engaged in at least one unethical act in the last year, and 75 percent have observed such an act and done nothing about it. The same person who cheats on his taxes or steals office supplies wants honesty and integrity from the corporation whose stock he buys, the politician he votes for, and the client he deals with in his own business.
The same person who cheats on his taxes or steals office supplies wants honesty and integrity from the corporation whose stock he buys, the politician he votes for, and the client he deals with in his own business.
It's easy to discuss ethics and even easier to be disgusted with people who fail the ethics test-especially when we have been violated by the wrongdoing of others. It's harder to make ethical choices in our own lives. When we are faced with unpleasant choices, what are we going to do? In the 1980s, former President Ronald Reagan quipped that when it comes to the economy, it's a recession when your neighbor loses his job, but it's a depression when you lose yours! Ethics is similar. It's always harder when I'm the one having to make the choice.
THE BOTTOM LINE ON ETHICS
I want to be ethical, and I believe that you do too. Furthermore, I know it really is possible to do what's right and succeed in business. In fact, according to the Ethics Resource Center in Washington, D.C., companies that are dedicated to doing the right thing, have a written commitment to social responsibility, and act on it consistently are more profitable than those who don't. James Burke, chairman of Johnson and Johnson, says, "If you invested $30,000 in a composite of the Dow Jones thirty years ago, it would be worth $134,000 today. If you had put that $30,000 into these [socially and ethically responsible] firms-$2,000 into each of the fifteen [in the study]-it would now be worth over $1 million."
If you embrace ethical behavior, will it automatically make you rich and successful? Of course not. Can it pave the way for you to become successful? Absolutely. Ethics + Competence is a winning equation. In contrast, people who continually attempt to test the edge of ethics inevitably go over that edge. Shortcuts never pay off in the long run. It may be possible to fool people for a season, but in the long haul, their deeds will catch up with them because the truth does come out. In the short term, behaving ethically may look like a loss (just as one can temporarily appear to win by being unethical). However, in the long term, people always lose when they live without ethics. Have you ever met anyone who lived a life of shortcuts, deception, and cheating who finished well?
King Solomon of ancient Israel, reputed to be the wisest man who ever lived, said it this way:
Companies that are dedicated to doing the right thing, have a written commitment to social responsibility, and act on it consistently are more profitable than those who don't.
The ways of right-living people glow with light; the longer they live, the brighter they shine. But the road of wrongdoing gets darker and darker— travelers can't see a thing; they fall flat on their faces.
U.S. representative and educational rights advocate Jabez L. M. Curry observed, "A state to prosper must be built on foundations of a moral character, and this character is the principal element of its strength, and the only guaranty of its permanence and prosperity." The same can be said of a business. Or of a family. Or of any endeavor you wish to see thrive and endure.
However, that foundation cannot be built by the organization as a whole. It must be built beginning with each individual. And it must be done in the face of continuous pressure to perform at the expense of doing the right thing.
How do you know what's right? How do you navigate even the most difficult of pressure-filled situations? Where can you find a standard that will work in every situation-a guide that will help you to sleep well at night, prosper in business, improve your marriage, and have confidence that you're doing all you can every time? I offer what I believe to be the best answer to those questions in the next chapter.
1. When you think of the subject of ethics, what is your gut reaction? Is it positive or negative? Is it something you would look forward to thinking about, discussing, and applying to your life? Deep down, do you believe that a person can be ethical and still win? Explain. __________________________________________ __________________________________________ __________________________________________
2. Do you use one set of behavioral standards for all areas of your life, or do you use several-depending on where you are, who you're with, or what you're doing? Are you essentially the same person using the same standards at work and home, with clients and family members, while playing ball or helping at church? Do you believe it's possible and desirable to use just one standard in every area of life? Explain. __________________________________________ __________________________________________ __________________________________________ __________________________________________
3. Think about someone you trust completely. (If you can't think of anyone, explore why you are reluctant to trust people.) Now think about why you trust him or her. List qualities describing that person. __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________
4. What are you currently using as an ethical guideline? Describe it. __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________
© 2003 by John C. Maxwell