Surefire Tips for Taming Meeting Monsters

Quick Tip: When the meeting starts, ask people to “TTO” – Turn Technology Off – to whatever extent possible, and focus. Designate a scribe so that Ernie can’t use the old “I’m taking notes” excuse. Upgrade teleconferences to web meetings to make it a harder for Ernie to disappear into his inbox. During virtual web meetings let participants use the chat box to chime in whenever they like. This will keep Ernie off of Twitter and focused on the business at hand.

Henrietta the HPPO
Every meeting has a HPPO. That’s the Highest Paid Person Onboard (HPPO), and their opinion counts twice as much as everyone else’s. Since everyone wants to please the Big Kahuna, scrambling to accommodate her every whim can turn casual suggestions into misguided tangents.

Quick Tip: Head off HPPOmania by quickly reviewing a list of the impractical or impossible options that your team has eliminated in prior meetings. This will focus the discussion on areas of real importance, helping the HPPO save face and perhaps contribute some much needed wisdom to your initiative.

Ted Tangent
Ted likes to chase shiny things. He’s a brilliant guy but he loves to derail your meeting with an endless stream of “What if?” and “How about this?” diversions. You end up talking about everything except the crucial issues facing your team.

Quick Tip: Empower team members to ask the following question when things are getting off track: Is this new topic more important and urgent than the current agenda items? In most cases, this answer is obvious: Heck no! If you keep doing this, Ted will eventually begin to filter his off-the-wall ideas and your meetings will be much more productive.

Dr. No
Dr. No loves to say no. Something has gotten under his skin and he just can’t bring himself to agree on the course of action outlined by the group. Where the team sees opportunity with little risk, he sees disaster and the end of the world as we know it.

Quick Tip: Listen carefully to Dr. No. Usually there is a grain of truth in his negative responses. If you feel that he’s playing the devil’s advocate only to drive you bananas, then pause the meeting and ask, “Gee, it seems like you have some real misgivings about the direction we’re considering. Do you feel there is absolutely no way this can work?” In most cases, Dr. No will back off a bit when asked to define his skepticism in such stark terms. Use this opening to ask him what would work and you will at least be moving in the right direction. Finally, if Dr. No won’t budge, put the suggestion to a vote and move on.

Terry the Talkaholic
Terry is afraid of closure. Moving to the next agenda item is scary for her. She can always think of one more way to clobber that poor dead horse. So she cycles around and around causing your meeting to circle the drain while everyone wonders, “Why am I here?”

Quick Tip: Use GEPO to break the cycle and stay on track. GEPO stands for Good Enough Press On. Agree with the team that any agenda item that has morphed from “well done” to “burnt toast” will trigger a call of “GEPO” from team members. Just discussing this technique will reinforce the importance of focusing and moving forward. As a result, you’ll get more done.

Silence of the Sams
It’s as though Sam’s mouth is glued shut. Like a clam he won’t ask questions, respond to comments, or even laugh at jokes. If you have a bunch of Sams in your meeting, be prepared to carry the conversational load. But here’s the hitch. Silent Sam is really smart and probably has some great ideas that would help the team move forward.

Quick Tip: Give Sam a speaking role. For example, at the beginning of the meeting have Sam review the action items from the last meeting. Once he begins to talk, encourage him by asking him for his input a little later. Step by step he will begin to contribute and everyone on your team will benefit.

Managing your meeting monsters effectively helps you keep your meetings on track, reduce redundant future meetings, and get more done.

Mike Song is America’s leading business etiquette and productivity speaker, coach, and researcher. He is the co-developer of the "Get Control" productivity webinar and seminar series. Vicki Halsey is an optimal learning strategist, consultant, and vice president of Applied Learning for the Ken Blanchard Companies. Tim Burress is an efficiency expert and cofounder, with Song, of Cohesive Knowledge Solutions. Song, Halsey, and Burress are coauthors of The Hamster Revolution for Meetings: How to Meet Less and Get More Done (Berrett-Koehler, 2009, $19.95, www.hamsterrevolution.com).

Content copyright 2009 by cohesive knowledge solutions, inc. Permission to reprint granted and encouraged. Copyright strictly enforced on exact reprints and adaptations.