Hindsight Isn’t Perfect When Selling Professional Services

Contrary to the popular dictum, hindsight isn’t perfect. Even if the storyteller has a good memory and is impeccably honest, she will give you a distorted version of the truth. She cannot reduce what took hours, days or months to a story without distorting what really happened. This is common in rainmaking stories, which often suffer from a false appearance of linearity.

A friend and client, John is a strategy consultant who has proved his rainmaking prowess at three firms. He participated in a class I taught at one of these firms to add local color and an insider’s perspective. On request he told the story of how he brought in (or as he said with great modesty, helped bring in) a large engagement from a prestigious client. Justifiably, the audience found this story more interesting than mine, which were about people at different times and in different places.

One participant then commented that this story told them what they really needed to do, pick a company and go after it with a singular focus, because the demands of client work would not admit the broader effort that I had proposed.

Of course, John had meant no such thing, but in looking back at the pursuit, he had mentioned only those things that related to the company in question. He left out the fifteen other companies he had identified as targets when he joined the firm. Over a year later, he had given up on some of them and was still pursuing others. His story skipped all that, creating an appearance of linearity, as if he had known from the start that the company in question would hire him.

In reality, his pursuit had been more like going through a maze, backtracking from many dead ends before finding the true path. That story would have been a good one, too, but if John had told it he would have had to leave out pieces of the story he did tell. Stories always simplify.

I encourage you to collect stories from rainmakers in your firm. They will be interesting and educational, but they always leave something out. If you remember that you are less likely to take a lesson away from a story that the teller never meant to give.