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Growth and Leadership
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3 Ways to Talk so Clients ListenPeople talk to you everyday-sometimes effectively, often times not. But when it comes to business, you can't afford to not have people listen. If you want your clients to really hear what you have to say, you have to know how to say it in the most effective manner possible. In any given situation- business or otherwise-a person's main motivation is, "What's in it for me?" That means whatever you say has to be geared towards answering that very question for your listener. If you're ready to get your point across and be heard, read on to find how to use a client's self-interest to your advantage and talk so they really listen. 1. Preparation When preparing for any kind of meeting or presentation, take time in advance to go over all the material you're talking about. You should know the topic well, and have plenty of specifics to use for examples. It can also help to consider beforehand some of the questions that clients might ask. Anticipating their needs will help you be able to answer queries quickly and effectively. 2. Presentation For big presentations, you'll want to practice in the mirror or for friends to make sure you're getting the key points across. To be more effective on a daily basis with all your clients, think of what you say as "mini" presentations. Start by examining your speech for little words like "um" and "ah" that weaken the effect of what you're trying to say- you'll be amazed at how much more attentively people listen. As well, take the time to make sure you're well presented: tidily dressed, on time, and polite. Remember that your presentation isn't just what you say- you're a whole package, and how you present yourself needs to reflect that. 3. Passion So what if you're not passionate about the material? We've all done jobs we didn't like at one point or another, but you find a way to be enthusiastic and energetic about what you're doing by appreciating other sides of it. Getting passionate about something may only mean shifting your point of view. Always try to see things from the client's side, in order to understand just how what you're doing would benefit them. They'll really hear what you have to say when you make it vital and important to them-that's where your passion should lie. Remember always that a good talker is also a great listener, and take the time to listen carefully when your clients talk. Take care to keep the client's interest in mind and you're on your way to always talking in a way that makes people listen. Preparation, presentation and passion- three simple concepts that when used correctly can make you a great speaker. In private and public life these principles apply, and if you look closely at any of the successful people in your life, you're certain to find them in action. If you prepare in advance and take the time to present yourself and the material well, your passion will come through, and that's when people really listen. © 2005 Robert Moment
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