Imagine the following scenario . . . You're selling a product and want
to generate leads. So you send an e-mail to an appropriate list in which
you offer a must-read White Paper, guide, or report loaded with valuable
information.
All the reader has to do is download the document from your Web site.
In your e-mail you provide a "hot link" (a live, linked URL) for them to
click on. The link automatically takes the reader to a specific page on
your Web site.
In the jargon of electronic direct mail this page is called the
"landing page" or "jump page." (In other words, it's the Web page you
land at, or jump to, from the e-mail.)
Why is it so important to create a special Web page for the e-mail
reader to visit? Why can't you simply send the prospect to your home
page and make the offer a clickable item there?
Well, first of all, if you dump potential customers onto your home
page, they could get lost. They could have trouble finding your offer
and might give up. Or they might see something else of interest on your
site and click away to that. Hey. You don't want them randomly browsing
your site. You want them to respond to your specific offer!
The bottom line? When you send the reader to a landing page, you're in
control. Which is where a direct response writer always wants to be.
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Exactly what should you do on your landing page? Keep reading and
I'll share a few ideas with you.
1. Thank the reader for responding.
You can begin your landing page with a brief headline like: "Thanks so
much for responding to the e-mail we recently sent you!" This maintains
continuity of communication. When they get to the landing page and see
this message, they know they're in the right place and that they're at a
special page created just for them.
2. Capture crucial data.
The whole idea of lead generation is to get people to raise their
hands and indicate some level of interest, however modest. When they
identify themselves, by responding to your offer, they enter the sales
funnel. Then, you begin the job of converting prospects into buyers.
This means that before they get to download your White Paper, your demo,
or whatever, they must provide some information about themselves.
Beginners think that you should let people take advantage of the offer
without having to provide the info you're after. Wrong!
3. Don't ask too much of them.
Ask for the minimum information you need. Maybe name, title, company,
and e-mail address. The fact you need to remember is that the more
information you ask for, the more you'll turn people off. Never ask
people, at this stage, when they're planning to make a purchase or what
their budget is. Way too pushy!
4. Provide a promise of privacy and make your policy clear.
For good reason, prospects are reluctant to give up personal
information. They know all too well that if they're not careful they may
get an e-mail telling them that they're eligible for a share of a
Nigerian prince's estate. Have a good privacy policy and make it crystal
clear!
5. Keep the copy short.
The landing page is not the place to write a novel. Thank them.
Convince them that their data will be kept private. Thank them again.
Let them click to the download. Get out.
6. Use different landing pages to test different offers and creative
treatments.
You can test variables by sending prospects to unique landing pages.
Just measure the click through rate and you'll find out fast what works
best. E-mail is much underused as a testing medium.
7. Don't forget to follow up.
After people take advantage of the offer on your landing page, work
those leads! You should have follow-up messages ready to roll
automatically. The whole idea of lead generation is to capture contact
data and then press ahead with e-mail, postal mail, telemarketing,
whatever. Failing to follow up aggressively is a big (and common)
mistake!
The take-away message? Creating a great e-mail is crucial, but so is
providing a landing page that does its job . . . getting the crucial
data you need to begin an ongoing marketing effort.
Ivan Levison is an award-winning freelance direct response
copywriter who creates direct mail sales letters, e-mails, and ads. For a free
subscription to his informative monthly e-mail newsletter for marketers, visit
http://www.levison.com