Mistrust: A Bigger Problem Than Ever Before
by Gregory P. Smith
The Enron disaster will have a greater impact than most people realize. Because of Enron, now anyone in a management position will have to work that much harder proving their trustworthiness. Here are some ways you can maintain trust in your organization.
The head of ElectroScientific once said, "Trust is the real grease that keeps an organization going." One of the twelve Boy Scout of America laws is "trustworthy." How would you like to wake up one morning and find your hard-earned retirement savings just went up in smoke--worthless. And then you see your executives getting bonuses, cashing in their stock when you can't, and building mansions on all four corners of the country. The Enron disaster will have a greater impact than most people realize. Because of Enron, now anyone in a management position will have to work that much harder proving their trustworthiness. Trust is a key factor needed for effective leadership. The problem today is that you can't tell or even expect people to trust you... you must prove it first. In God we trust, but all others bring data.
Furthermore, maintaining trust is like walking on eggs--slow going and easily crushed. Even before Enron, my experience as a management consultant shows many executives unintentionally damage their credibility and trust. Here are some ways to maintain a high trust level within your organization.
- Your personal life is your public life. Your personal life reflects who you really are. If you are in a leadership position, your personal life is open to scrutiny. Your ability to lead others will increase if people respect you. You may not like it, but that is the way it is.
- Do what you say you will do. How many times has someone told you, "I'll get back to you on that," but never followed up? Don't make promises you can't or won't keep. Trust breaks down when promises are broken.
Greg Smith's cutting-edge keynotes, consulting and training programs have helped businesses accelerate organizational performance, reduce turnover, increase sales, hire better people and deliver better customer service. As President and Lead Navigator of Chart Your Course International he has implemented professional development programs for thousands of organizations globally. He has authored nine informative books including his latest book Fired Up! Leading Your Organization to Achieve Exceptional Results. He lives in Conyers, Georgia. Sign up for his free Navigator Newsletter by visiting http://www.ChartCourse.com or call (770) 860-9464.