How Will Your Business Respond to The Challenge of Change?
Copyright 2003 Bob
Leduc
Most new business owners expect to devote a lot of time and effort to
getting their business established. Then, they plan to relax as the
business "runs itself" and continues to grow. This was an achievable goal
in the past. It isn't today. Aggressive, innovative competitors and
rapidly changing technology make it impossible to establish a system today
that will automatically meet all future challenges.
Expect Change
Develop a "change is normal" attitude. Realize you're never going to
reach the point where you know your business so well you can stop
learning. Just when you think you've mastered the operation of your
business something will change and disrupt your growth.
Make it a habit to look for changes that may be a developing trend.
Then try to determine how this trend may impact the growth of your
business. You can develop the best solution to a problem when you catch it
early and take your time to carefully work out your response. There's
nothing more difficult than trying to make good long term business
decisions at the same time you're trying to rescue rapidly falling sales.
#1. Take Defensive Action In Advance - Diversify
Diversification is your best defense against the impact of change.
This applies in 2 major areas:
- The products and/or services you offer
- Your marketing activities
The primary reason you want to offer a variety of related products or
services to your customers is to maximize your income. But there's a
second reason. Changing market conditions or an aggressive competitor can
cause sales for a product or service to decline, often suddenly. The
impact won't be devastating if a variety of other products and services
continue to produce business for you.
The same applies to your marketing. You'll reach more prospects and
generate more sales by using a variety of marketing methods instead of
just one or two. But it also protects you from suddenly losing a
substantial volume of business because one of your marketing methods
stopped producing results.
Tip: Keep looking for and testing new marketing tools and old
ones you haven't tried yet.
#2. Look For Opportunity Hidden In Change
The challenge of change often forces you do discover a hidden
opportunity you can exploit to gain more business. I recently spoke with
the owner of a sporting goods store near a fast growing city in the
Southeast. Two years ago a large retail chain started building a new
superstore nearby. The store included a large sporting goods department.
Jeff wasn't going to be able to compete with their prices and stay in
business.
Instead he set up a used sporting equipment section in his store and
started advertising to buy and sell used equipment. Today most of Jeff's
income is generated by sales of used equipment. His total income has
almost doubled and he's even planning to expand his used equipment
business to the Internet. It's an opportunity Jeff wouldn't have
recognized without the challenge of competition from that superstore.
The biggest challenge to business success today is change. Develop the
habit of looking for the early signs that something is changing and
confront it before you're losing business. Take defensive action against
the impact of change by diversifying the number of products and/or
services you offer and using a variety of different marketing methods.
When you decide how to respond to a challenge, look for a hidden
opportunity to increase business. You may find a source of additional
sales and profits you previously overlooked.
Bob Leduc is a Sales Consultant with 30 years experience in
generating low-cost leads. He recently wrote a manual for small business owners,
"How to Build Your Small Business Fast With Simple Postcards", and several other
publications to help small businesses grow and prosper.
mailto:postcards@sendfree.com or
visit: http://BobLeduc.com
Phone: 702-658-1707 After 10 AM Pacific Time/Las Vegas, NV
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