In this Issue

• First Steps to Counter a Crisis
• Keeping Customers When Things Go Wrong
• Is It Age Discrimination?

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First Steps to Counter a Crisis
Companies face crises all the time – product recalls, plant closings, a company leader making a poor personal decision. It's how you react once the crisis begins that affects whether your company will survive. Click here to read >>

Keeping Customers When Things Go Wrong
When it comes to dissatisfied customers, most businesses think money back guarantees and/or exchange policies will fix the problem, but they do nothing to fix the relationship. Click here to read >>

Win More Contracts, Boost Your Bottom Line

With ProposalKit you deliver exactly what your clients need – fast, accurate quotes that increase YOUR profitability and professionalism. Easy and downloadable! Find out all the ways ProposalKit will help you profit. Click Here >> 

Is It Age Discrimination?
A 50-something executive is getting lots of interviews but no job offers. Is it his age, or something else? Ask Sue investigates the possibilities. Click here to read >>

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