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In This Issue: |
- A Better Way to Talk With Unhappy Customers
- 3 Pointers for Giving Great Media Interviews
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A Better Way to Talk With Unhappy Customers |
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No matter how much customer care training we conduct, some customers
will dislike our service. They may become so irate that they
confront us face-to-face, venting their frustrations--at times
rather loudly and accusingly. Rather than reacting defensively (a
natural response), try this approach to defuse angry customers.
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Read more ... |
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3 Pointers for Giving Great Media Interviews |
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The phone rings. It's a journalist who wants to ask you a few
questions for a story she's writing. You, flattered, take the call
and flub your way through the interview, because off the top of your
head, you can't remember your elevator pitch or a single talking
point about your business or product. Here are three tips that can
help you give a successful interview. |
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Read more... |
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