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Paul Davis
On Crime & Security
Establish Security Procedures, Policies and Programs
to Protect your Business from Internal Theft
In my most recent columns I’ve covered some serious external threats to small
businesses, such as armed robbery, carjacking, burglary and arson.
But the small business owner must also be aware of and concerned about
internal threats to his or her business as well. Studies show that internal
theft accounts for more than one third of stolen money and products.
Nearly every day one reads about a trusted church, charity or local small
business employee who was caught stealing. The employer is shocked at the
discovery and fellow employees can’t believe it. He or she was the last person
they would suspect of stealing.
But unbeknown to his or her employer and fellow employees, he or she had a
drug and/or gambling habit, was in dept, was disgruntled, or simply had a
larcenous bent.
So without being unduly suspicious of one’s employees, a business owner
should establish procedures, policies and programs that protect the business
from internal theft.
For more than twenty years I was the administrative officer for a Defense
Department command in Philadelphia and I oversaw all security programs. Internal
theft was minimal in large part because most Defense Department employees were
and are honest.
Most federal employees believe their federal career is a relatively good one
so they would not risk their career by stealing government property or another
employee’s personal property.
Yes, Virginia, one can be fired from the government. And one quick way to be
removed from federal service is to be caught stealing.
In my Defense Department command we established security procedures, policies
and programs. All employees were made aware of them and they were instructed to
observe them.
We also had a very low turnover rate. Studies have shown that businesses with
low turnover rates also have the lowest internal theft rates. Long-term
employees and newer employees who believe they have a future with the firm feel
invested in the business and they generally don’t steal.
But even the most secure government facility and the most generous business
will have some incidents of internal theft.
Security professionals believe the below basic tips will help protect your
business against internal theft:
- Conduct a background check and interview all job
applicants. Hire a screening service if you can afford it.
- Conduct initial drug tests and tell applicants that they
will be randomly drug tested during the year as well. This will
keep most drug users from your business.
- Install a strict code of conduct and ensure that all
employees are made aware of it. Inform employees that anyone
caught stealing will be fired, arrested by the police and
prosecuted.
- Install internal and external cameras that record. Place a
camera on all doors to record what goes out the store.
- The owner, manager, security person, or all three if the
business has them, should be a constant security “presence.”
They should roam the business establishment, letting themselves
be seen as they casually inspect
- Inform employees about security measures, such as cameras
and inventory controls. Make them part of the security team.
- Conduct full inventories regularly and spot checks on
occasion. Keep accurate records on cash and product inventory.
The person conducting the inventories should be someone other
than the person responsible for maintaining it.
- Establish a key control system and appoint a key control
officer to manage the system.
- Keep keys in a locked cabinet and keep daily records of keys
issued.
- Number each key and have employees sign for keys when they
are issued.
- Have keys stamped DO NOT DUPLICATE.
- Change the locks if a key is lost or when an employee leaves
the business.
- Don’t issue keys to contractors and cleaners. Have them sign
for keys and then return them at the end of the day.
- If you can, replace key system with access cards. Access
cards can’t be duplicated and they can be deactivated when
reported missing or when the employee’s authorization ends.
Access cards can also control the access of the person the card
is given to.
- Establish purchasing procedures. Require two signatures on
all purchases.
- Establish a requirement for supporting documentation for
each purchase.
- Use pre‑numbered checks in sequence.
- Establish procedures for handling cash.
- Provide a receipt for every transaction.
- A manager should sign off all voids and over‑rings.
- Limit the amount of cash accumulated in any
register. Install a drop‑safe for excess cash.
While most employees are honest, a smart business owner should recall what
President Ronald Reagan called his policy towards the Soviets. “Trust, but
verify.”
Paul Davis is a writer who covers crime & security for newspapers, magazines and the Internet. He can be reached at
pauldavisoncrime@aol.com
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