Customer Service 101

Business Know-How, like a lot of small companies, operates with a very small staff. We rely on highly skilled contractors and paid product support services to handle jobs that we don’t need done daily on a set schedule. In fact, when we choose technical products, we look as closely at the vendor’s support services as we do at… Read More »

Why Employees Quit Small Businesses

Is employee turnover a problem in your company? If so, it’s easy to blame the problem on any number of things – salary levels, benefits (or lack of them), size of the company, or your industry. These are just some of the circumstances that are often blamed for making employees quit and  look to greener pastures. But often… Read More »

Creative Trends Predictions

2017 creative trends will show a contrast between old and new, technology and nature according to the latest creative trends report from Shutterstock.

Are Online Review Sites Hurting Local Business?

Is your local business slowing down? Has the phone stopped ringing? Are you getting fewer calls for your plumbing business, home repair service or other local service business? Or, are you finding it difficult to attract customers for your new local service business? The culprit could be online review sites. Here’s what you need to know.

An economical printer for your small or home business

Brother is already well known for its low cost printers that are inexpensive to operate. Now, Brother has made inkjet printing even more economical for small and home businesses with its new INKvestment line of products.

Consulting 101: How to avoid giving away free time

You are a consultant. You’re an expert at what you do, and you expect to get paid for it. So how do you avoid working for free? How do you handle clients that expect you to give away your valuable time? 

Take Time Off

What do amusement parks, snowy egrets, alligators eating marshmallows, or trolley cars have to do with running your small business? Absolutely nothing for most of us. And that’s the point. Taking time off from running the business and planning even a short vacation is something every business owner should do. Here’s why.

New Overtime Rule Effect on Small Business

New overtime rule may help workers, but will also hurt many small businesses. How will the change in the exempt worker rules affect your small business?

Good Customer Support from Kors

Customer support matters. Small businesses who pay as much attention to customer service as Michael Kors does will win their customers’ loyalty. Here’s how they work with their customers to solve problems.

Don’t Lose Your Domain Name

When was the last time your checked your domain name(s) registration? If you don’t check your domain registration details regularly, you could be in for a very unpleasant surprise — your site could disappear, or worse, you could lose your domain name. Here’s why:

Marketing Your Book

Once you’ve finished writing a book, you have to market it. And marketing your book can be challenging and time consuming. Now there’s a book to help busy authors learn how to marketing their work.

Windows Can’t Find Keyboard

What can you do when your desktop wireless keyboard and mouse both stop working suddenly and Windows tells you it can’t find the keyboard and mouse?

About The Small Business Blog

I’m relaunching the Business Know-How Small Business Blog today.  This blog is not a replacement for the article we publish regularly on the site. Instead, it is a place where I’ll be posting brief news items, tips and hints, personal commentary, and various other content that doesn’t fit well into the topics or format of our regular articles.