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Ways to Improve Your Business Communications Skills

Improve your business communications skills and learn to do a better job getting your message across with these tips and hints.

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How to Save a Business Conversation Gone Wrong

When that meeting or conversation gets off to a rocky start, whether tense words are exchanged or you just don't seem to be connecting, it's time to push the reset button. Andrew Sobel, author of Power Questions, reveals the phrase that can turn it all around.

 Why Communication Skills Don't Work in Customer Service

Anyone who's spent any time in customer service training has heard of "active listening" and "empathy." It sounds great in class, but isn't always so simple to put into action when you get back to the sales floor. Here are the reasons why even the "right" communication skills can fail and what you can do to make them succeed.

Stop Any Argument in Three Simple Steps

Ever found yourself in the middle of a heated debate with someone and wish you could turn it into something more productive? Here are three simple things you can do to stop any argument in its tracks.

Stand Out in Business the Write Way

Handwritten notes have become almost extinct in the business world. If you are looking for ways to stand from the crowd, to be noticed by your colleagues and clients, try putting pen to paper whenever you have the slightest excuse.

Smoothing Ruffled Feathers

In the world of birds, ruffled feathers is one sign of a virus. Isn't that also the case at work? Ruffled feathers can spread like a virus throughout your office, department or corporation. Depending on the influence of the 'ruffled one', that spread can be fatal. Read more >>

How to Cure the Verbal Virus

Verbal viruses are meaningless fillers that speckle our speech, distract from our message, drain our impact and annoy listeners. Here's a five step treatment plan.

Communicating with Power

Regardless of your profession, communication is an essential part of your day. Here are 10 tips to add power and productivity to your conversations.

Body Language Speaks Louder Than Words

Has it ever occurred to you how much you are saying to people even when you are not speaking? Unless you are a master of disguise, you are constantly sending messages about your true thoughts and feelings whether you are using words or not. Read more >>

3 Unconventional Ways to Improve Your Business Writing Skills
How well you write for business impacts your credibility, your effectiveness and your productivity as a business owner and manager. These three little known tips can help you improve your business writing skills.

Verbal Self-Defense Strategies
If there's one thing politicians have mastered, it is defending things they've said and done. Here are seven things you can learn from them about defensive communication.

Why You Need to Give Compliments
If you don’t take time to give genuine praise and positive feedback to the people who work with you, you’re missing out on a golden opportunity to strengthen your relationship with them. There are three reasons why leaders often overlook this important activity.

5 Rules for Writing Better Business Reports
Bad business reports don’t attract the reader’s eye, they neither inform nor entertain, and worst of all, they don’t get action.  Don’t let the author of the next bad report in your company be you. Learn five simple rules to increase the impact of your business reports.

8 Annoying Email Blunders
Do you wonder why people don't respond to your emails as quickly as you'd like? Do coworkers or other business contacts seem unfriendly lately? Are they sending you short, curt emails or not copying you on office memos or other email you would normally expect to get? Maybe you've unknowingly made one or more of these terribly annoying email blunders.

Are You Guilty of These Business Writing Sins?
Corporate jargon, corporatese, business speak... whatever you call it, it's a writing mistake that its users believe makes them sound more professional and intelligent. If "leverage" and "paradigm" are regular words in your vocabulary, you might be guilty of this sin. Here's how you can redeem your writing before it's too late.

How To Communicate Better With Your Employees
Your communications skills are crucial to your success in business. Improve the way you communicate with employees, customers, vendors, team members, and other business associates with these tips and hints.

Top 12 Email Mistakes to Avoid
Your e-mail is as much a part of your professional image as the clothes you wear, the postal letters you write, the greeting on your voice mail and the handshake you offer. If you want to impress on every front and build positive business relationships, pay attention to your e-mail and steer clear of these top twelve e-mail mistakes.

Effective Electronic Communication
You get hundreds of emails every week, and may send nearly as many yourself. How many of them are memorable and resonate with you or your recipient? Follow these 4 Cs of communication to make your emails more effective.

6 Steps to Avoid Costly Typos
Typographical errors can have serious repercussions for your small business. They damage your credibility, cause confusion for customers, and can prevent customers from reaching you. Here are some tips for making certain that your materials are letter-perfect.

Simple Words Work Best
Whether you're writing a memo, a web page, or an annual report, you should stick to simple words. Using big words might make you feel important or intelligent, but they won't help you make your point any better; in fact, they will probably confuse more people than they impress. Read more >>

Make Gossip Work for You
Are you harnessing the power of gossip, communities, and social networking to promote your brand? The Internet is creating communities and relationships by making it easier to find individuals with similar interests and preferences. Tapping into this communication is the new face of marketing, and it has a new set of rules to go along with it.

Why Communication Skills Don't Work in Customer Service
Anyone who's spent any time in customer service training has heard of "active listening" and "empathy." It sounds great in class, but isn't always so simple to put into action when you get back to the sales floor. Here are the reasons why even the "right" communication skills can fail and what you can do to make them succeed.

Rid Yourself of These 10 Damaging Word Habits
Did you know that the words you choose in your everyday conversation can affect your career? Here are some quick-tips that will help you change your communication for the better.

Stop Any Argument in Three Simple Steps
Ever found yourself in the middle of a heated debate with someone and wish you could turn it into something more productive? Here are three simple things you can do to stop any argument in its tracks.

You Can Write Well Under Pressure
Got a last minute writing assignment to complete for your boss or an important customer? Don't panic. These six suggestions can help you pull together your proposal or report in no time flat.

How Men and Women Communicate Differently at Work
If you think it's difficult to discern what your significant other is really trying to say to you, consider how complicated communication between genders gets when you throw office politics, power struggles, and work challenges into the mix. Here are a few differences between men and women's communication styles at work.



Become an Unforgettable Communicator
Do you wish you could strike up conversations with strangers or just get to know other people more easily? These seven techniques will help you become an unforgettable communicator.

3 Ways to Talk So Clients Listen
People talk to you everyday-sometimes effectively, often times not. But when it comes to business, you can't afford to not have people listen. If you want your clients to really hear what you have to say, you have to know how to say it in the most effective manner possible. Use these three strategies to be sure your message gets heard.

When Discussions Get Heated
How well do you communicate under stress? Test yourself.

Are You Listening?
The absence of talking is not necessarily listening. Real listening requires focused attention and a quiet mind. It's deep, not surface. You do it to understand, not so you can talk when someone pauses. Read more >>

Becoming a Good Listener
If you really want to become "the company that other people love to keep," concentrate on becoming a keen listener. People will gravitate toward you, invite you back, hire you, invite you to serve on corporate boards, promote you, conduct more business with you, and introduce you to their colleagues.

Communicating with Power
Regardless of your profession, communication is an essential part of your day. Here are 10 tips to add power and productivity to your conversations.

7 Biggest Communication Blunders of 2010
If you've ever called someone by the wrong name or lost your train of thought while giving a presentation, you know the embarrassment that comes with mistakes in communication. But some mistakes -- those made by public figures that receive national attention -- are harder to forget than others. Here are seven of 2010's biggest communication blunders along with the lessons you can learn from them.

When Discussions Get Heated
How well do you communicate under stress? Test yourself.

Four Steps to Resolve Conflict
Human disagreement remains inevitable. When conflict is not addressed, each side becomes defensive, and a person who is defensive will rarely see the logic of the other's position. These four steps will help you end conflict more quickly.

Power Phrases Increase Your Sales
Simple power phrases stimulate your customer's feelings and trigger an emotional decision to buy from you. You can increase your sales by using power phrases in your web pages, sales letters and other marketing messages.

12 Ideas for Making the Most of Your Voice
Your voice is uniquely yours. Others know who you are on the other end of a phone call before you even say your name. With that in mind, here are 12 things you can do to put your best voice forward when speaking to a group.

How to Help Your Employees Speak Up
Are your employees hesitant to share ideas, take initiative, and talk open and honestly for fear of being labeled or even losing their jobs? Here are ten things you can do to manage your employees' fear and help them be courageous.

10 Tips to Cope with Negative Emotions at Work
When you're the business owner and feeling frustrated, annoyed or angry, it doesn't pay to vent that frustration to your employees, much less customers or vendors. Here are ten ways you can deal with negative emotions that won't cost you the respect of those around you.

Communication Etiquette
From voice mail to faxes and email, there are now a tremendous variety of ways to communicate with each other. Find out why easier doesn't always mean better.

Write and Speak for the Ear
Whether you're writing a speech to be delivered verbally or composing an email to a colleague, there are things you can do to be sure your message gets across clearly. Increase the impact of your message by following these tips.

Telephone Etiquette for Sole Proprietors
When you work alone, handling telephone calls, faxes, email, and face to face client meetings can be a real juggling act. Here are some suggestions that will help you keep in touch. 

Four Tips for When You Don't Know What to Say
You spend months, sometimes years, building relationships with your business associates. Yet when life deals them a blow, it can still be hard to know what to say. Rather than saying nothing at all, follow these four guidelines and you'll not only strengthen your relationship, you'll also comfort a friend.

10 Worst Communication Blunders of 2009
2009 saw its fair share of communication faux pas. Here are the top ten worst blunders and lessons we can learn from them.

The 7 Worst Communication Blunders of 2008
From former stars to presidential wannabes, here's a roundup of 2008's communication blunders. Details >>

 

 

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