Using Keywords to Improve
by Steve Jackson
Your Web Site Conversion Rate
Using the right keywords on your web site has a direct bearing on whether prospects are able to find you in a search engine. And that, in turn, affects your site's conversion rate. Here's how you can figure out which keywords you should be using on your site to get the best results.
I've been under pressure lately to come up with more articles on organic search engine optimization with regards to how an effective keyword strategy can improve website conversion rates. Well, here is my take on it, based on the Web analytics evidence of our own keyword strategy.
Use the correct lingo.
Have you ever been in a room where people are talking but you don't understand a thing about the topic or even understand the language? Take it from one who knows, it can be quite frustrating. Living in Finland and speaking only a little Finnish means that every day I'm subjected to conversations where I have very little idea about what is being said. Being a curious (some would say nosy) soul, this infuriates me! Especially if I'm on a bus and see old grannies cracking up with laughter at a private joke I'm too ignorant to be in on. It's similar online. You have to start communicating on your Website using the terminology that your visitors use.
If you use the right terminology and phrases, not only do they find you, but to use my analogy, you also let them in on the joke! If you're using the wrong terminology then you're leaving your visitor a bit confused, a bit foggy and feeling a bit left out of it all.
How to avoid this with your Website:
When selecting your keywords follow three simple guidelines.
- Gauge the traffic potential of the keywords in terms of quantity.
- Gauge the visitor's intent when using those phrases in their search query
- Measure traffic potential from those keywords in terms of conversion.
1) Traffic potential of your keywords:
Obviously you want the search engines to drive lots of traffic to your Website. However, I would argue that quantity should never be your first objective; quality traffic should be what you're looking for. Your goal is to optimize your pages for the keywords that bring the highest numbers of prospects. Find the keyword phrases related to your industry that your target market is searching for. So first, find out the terms that are being used by the general public by using a tool like the Overture keyword suggestion tool. There are others available such as the one at Google; Wordtracker is also worth the investment. But before you rush off and start optimizing your site for the keywords you find, take heed of the second guideline -- gauging visitor intent.
2) The visitor's intent when searching:
Test the phrase in the search engines you're going to optimize for. For instance, our own keyword research showed that 'conversion web site' is a phrase people are using in the search engines; however, if you search on Google using this exact phrase, you will see that people are actually looking for money conversion, religious conversion, weights and metric conversion, etc. -- not sites about converting site visitors to buyers. This is why you need to look for the real reason why people are searching. In our case 'conversion web site' might be worth testing on PPC, but it's not worth optimizing our organic pages for that phrase.
3) Traffic potential in terms of conversion:
The next step is keyword measurement and experimentation. We decided to optimize for 'improving Website conversion' because this phrase showed that there should be reasonable traffic levels, good intent, and a high number of conversions from this phrase. We found that 27.8% of people using that search term end up subscribing to our newsletter. When a person enters those keywords into a search engine, we're speaking their language because our entire Website is a resource about what they're looking for.
To do this yourself, identify keyword phrases that you think fit well with the first two guidelines above, and then measure the result. It's about selecting the keywords immediately relevant to what your audience is looking for.
To improve the conversion rate of your Website, first find the keywords people are using related to your industry, make sure that the search results from the keywords you select are relevant to your industry, and then optimize your site for those phrases. Finally, measure and test those phrases so that you have the best chance of converting your search engine visitors into customers, clients, or subscribers.