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Human Resources and Management Archives

How the Mobile Revolution is Changing Business

While some businesses have fully embraced mobile technology, others have barely given it a thought. In the next few years, mobility will become increasingly important to those wishing to stay in the game.

4 Tips for Bringing in Business in 2012

The last few years have been tough for small businesses, but with the right plan, you could see your business actually grow in 2012. Read what authors Doug and Polly White say you can do to make 2012 a fantastic year for your business.

12 Tips for Doing Business in the Middle East

Global economic uncertainty is causing some businesses to put the brakes on their overseas expansion plans. But it is precisely this hesitance, combined with the unique business climate of the GCC, which makes 2010 an ideal time to establish your presence in the Gulf region.

Why Managers Should Care about Employee Loyalty

The long-term success of any company depends heavily upon the quality and loyalty of its people. Yet, when times are tough, employers often lay off employees to reduce costs, which has a direct effect on customer satisfaction and loyalty. Here's what you need to know about the impact of employee loyalty on profitability.

Greed, Money, and its Effect on Managing

When sales quotas and other goals are tied to income, it doesn't always result in a motivated sales force. Instead, it can break down teamwork and undermine morale. Here's more on how greed and money can be detrimental to your employees' performance.

4 Myths about Going Green

Many businesses would like to go green, but get hung up on various excuses and misconceptions. Here are four main myths small businesses believe about environmental sustainability.

Family Business

What's the best way to bring a family member into the business? This article looks at some of the right and wrong ways to do things.

Environmental Sustainability and Your Small Business

In Part 1 of this series, we busted four myths of going green. Here, in Part 2, get 12 ideas for things your business can do to help the environment and even reduce your expenses.

When Bad Things Happen to Good Business Owners

Running a business can be a thankless job. Customers having a bad day take out their frustrations on you, someone posts a nasty reply to one of your blog entries, or a dissatisfied customer shares their unhappiness about you with all their Facebook friends. Here are three tips to help you deal with negative feedback and criticism.

The Real Reason Businesses Fail

There's no doubt that business loans are hard to come by these days, and you've probably heard of at least one business that closed because the bank turned down their loan request. But is the lack of funds the real reason behind many business failures or is it something else? Here's what one sales consultant thinks.

Why Workplace Teams Fail (and 7 Ideas to Fix Them)

Many teams in the workplace were never designed to succeed to begin with. Find out why, then use these seven tips to build better teams.

It's Your Ship

In this book excerpt, Naval captain D. Michael Abrashoff reveals the management principles that shaped his ship, the U.S.S. Benfold, into a model of leadership as progressive as any celebrated in the business world.

Make Your Customers Say "Wow!"

You know you need to provide good service to have satisfied customers. But if you want to win them over for life, you have to provide exceptional customer service.

Balancing Too-Much and Not-Enough Work

What’s more stressful? A workload that requires a long stretch of 10- to 12-hour days? Or a slow and quiet flow of work that forces you to eat up your financial cushion? Both extremes are troubling  and both are common in the unpredictable world of business ownership.

Jest Practices: Best Practices for Humor in the Workplace

Most agree that humor in the workplace can have beneficial effects. Yet not all humor is good humor. The challenge: how to interject appropriate humor and fun into our serious jobs without hurting others or seriously undermining the company. Here's a guide to making humor work in the workplace.

Winning at All Costs

"Winning at all costs" may sound like good business advice, but it's not. Maybe your business idea just isn't going to fly and you'd be better off trying something else. Or maybe lowering your prices to beat the competition will cut into your profits more than your business can stand.

Good Ideas Here

The best ideas to cut costs and improve productivity are not found in corporate board rooms. The best ideas are found with those who are closest to the work. They know what keeps them from doing their best. All they need is a system to get those ideas identified and implemented.

Merged Firms Need Unified Salesforce to Avoid "Bands of Selling Nomads," Realize Goals

In this time of record-breaking mergers and mega-mergers, creating a unified sales force with a common language and single message becomes imperative if your newly-created firm is to achieve its goals. Find out what some progressive firms are doing to achieve this.

Expecting the Unexpected Can Save Your Tradeshow

Catastrophes come from out of nowhere. Massive thunderstorms can knock out power and phone lines. An iffy meal at a local restaurant, and you have a staff member flat on their back with food poisoning. How do you prepare?

Two Women, One Job

Job sharing - it's a nice idea, but can it work? And can it work for anything except clerical jobs? The answer is yes, and this excerpt from Enlightened Power tells how two women talked a financial institution into letting them share a vice president position.

Excerpt: The Girl's Guide to Starting Your Own Business

Think "What's your favorite TV show" is an odd interview question? You'd be surprised what you can learn about potential employees with unusual questions like these. Read more in this excerpt from The Girl's Guide to Starting Your Own Business.

2005 Common Sense Guide to Reducing Employee Turnover

Finding, hiring and training employees is expensive and time consuming. If turnover is too high, it can suck the life out of a thriving business. Fortunately, employee turnover is preventable. Use these common sense guidelines to reduce employee turnover in your business.

How to Give Employees Feedback

Giving feedback to your employees is essential to building a successful organization. Here are common feedback mistakes and ways you can correct them.

Transform Your Sales Force

You've trained your sales team on a great new product and it's ready to sell. But out in the field, they just aren't promoting it. Sound familiar? It's a common problem among commissioned salespeople. Find out how you can get your sales force to do what you want.

The Torn Manager

Managers often find themselves playing the role of middle-man because that is what they are... in the middle. So how do you represent the views of the upper echelon and protect the interests of those who work under you at the same time?

A Titanic Mistake

What can businesses, and dot coms in particular, learn from the sinking of the Titanic? You don't have to visit the ocean floor to appreciate the truths this disaster brought to light.

Your Team Is Your Most Important Customer

The quality of your company's customer service should match the vision you see for your company's future. Don't miss the mark by forgetting what your most important assets are -- your employees! 

Are Your Employees Surfing Instead of Working?

As companies become more reliant on the Internet for business uses, so too does the opportunity for employee abuse. Employees who previously wasted time in the break room are now wasting time on the Internet - for non-business usage. Discover the key issues employers need to be aware of in "unauthorized" Internet use by employees.

Making Your Suggestion Scheme Make Sense

Markets today demand greater innovation. To maintain an adaptable and responsive organization, you must develop a culture that actively solicits input from every level of your staff. Click here for practical ways to improve your company's suggestion scheme.

10-Step, 1-Day Strategic Plan

You don’t have to kill a tree or shut down the office for a week to create a successful strategic plan. In fact, you can create a successful plan for your business in just one day, and in only ten steps.

The Spaghetti Management Syndrome

Many companies operate by picking a bunch of people, promoting them to managers, and then throwing them on the wall like spaghetti to see what sticks. Unfortunately, the ones that don't "stick" drive good employees away and end up costing the company a huge amount of money in turnover and lost productivity. Here's how you can avoid the spaghetti management syndrome in your business.

The Right Way To Solve Problems

Every business has internal problems and the best businesses are constantly in a problem solving mode. Here are ten steps to solve problems so that they don't continue to happen.

Beware of Legal Implications of Attempts to Curb Worker Smoking

Employers seeking to discourage employees from smoking by instituting bans on their off-the-job activities or imposing higher health care premiums for smokers, should proceed cautiously to ensure their actions comply with the law. Find out what you need to know to avoid becoming the target of lawsuits.

Smokers and Your Company's Bottom Line

Does your company have employees who smoke? Smokers not only endanger their own health; they can also cost businesses big bucks! Consider these reasons for promoting a smoke-free workforce.

The Power of Small Ideas

It’s not surprising that when managers think about promoting workers’ ideas, they envision going after the home runs--the super-sized breakthroughs that promise fame and fortune. Yet it’s actually smarter to go after small ideas, as they’re where the real action is.

Reversing a Slump

Business often comes in spurts, but those slow spells can seem to drag on far too long. Find out how you can quickly reverse a slump in business... and avoid them in the future! 

Why Your Business Should Stay Small

Keeping your business small can, surprisingly, be beneficial to both you and your customers. Learn why bigger isn't always better.

How to Build an Effective Sales Team

If you're in the position of hiring salespeople, you're probably tempted to hire the most outgoing, talkative candidates. But it's actually the somewhat less outgoing personality types that make better salespeople. Find out why.

Advice to New Managers

Just starting your management career? Like it or not, your subordinates are constantly watching you, and what they see will directly impact how they behave on the job and how you succeed or fail as a manager. This article from the authors of Simple Solutions can help new managers start off on the right foot.

The Coming Labor Shortage: Fiction or Reality?

With the baby boomer generation quickly nearing retirement, many have proclaimed an imminent labor shortage. Yet others decry those warnings, leaving the rest of us with no clear understanding of how to prepare, if we even should. 

Survey Uncovers What Keeps Employees Satisfied

Nearly eight out of every ten employees are satisfied with their jobs and say benefits, compensation, and work/life balance are the most important factors to their overall job satisfaction, according to the Society for Human Resource Management’s Job Satisfaction Survey released recently.

Best Practices for Safety

Don't wait until it's too late! Read these tips on how to avoid workplace accidents.

Women Who Run the World

Women are starting businesses at twice the rate of men and becoming a major  force both in the traditional and the new global e-business marketplace. Click here for a look at the interpersonal habits that women have traditionally  been encouraged to cultivate and how absolutely indispensable they are in international business.

Winning or Losing Depends on Having the Right People

No matter what kind of business you are in, having the right people determines success or failure. So how can you make sure you're hiring the right people? Here are a few ideas to help.

Turn the Tide on Turnover

With unemployment near an all-time low, turnover is a big problem for businesses! Follow these suggestions to keep your employees happy and in YOUR employ!  

4 Myths About Young Workers

If you employ younger workers, you may have noticed a difference in the way they act compared to those several years older. Is it immaturity? Poor work ethic? Just plain laziness? Or is something else at play? Learn four myths about this new generation of employees.

Transform Your Organization from High Turnover to High Retention

Each year U.S. businesses spend billions of dollars recruiting and replacing their employees. But it doesn't have to be that way. Employees usually quit for one of five reasons. Learn what they are and what you can do about them.

Taking Responsibility for Teamwork

Contrary to popular belief, teamwork is not just a group process -- it's a personal responsibility and skill. Today all work is teamwork, and the challenge is to get something done with others over whom you have no authority. Here are nine keys for working responsibly with others, excerpted from the new book "Teamwork is an Individual Skill."

Resolving Workplace Conflict

Workplace conflict leads to decreased productivity, increased stress among employees, hampered performance, high turnover rate, absenteeism and at its worst, violence and death. Here are four steps you can take to resolve workplace conflict before it becomes a problem.

Principles of War

Even in war there are principles. Fighting a war involves careful planning and consideration -- much like running a business.

Share Your Business Plan for Success

Articulate and share the mission, purpose and goals of your organization with the people who work with you. This will give them a sense of belonging and connection to the big picture--and will empower and inspire them to give you their best. Learn the seven key areas that should be defined and shared with every employee.

Preventing Employees from Failing

Have you ever noticed what happens when you become unsatisfied with an employee's performance? Whether you realize it or not, you begin to create a "failure mindset" for them. Stop it before it starts.

Create a Positive Workforce to Dazzle Your Customers

Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? Your employees' attitude can make or break the relationship your business has with customers.

 

 

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