How Bosses Can Create a Healthy and Productive Workplace In this
article, the authors of the new bookFuse: Making Sense of the New
Cogenerational Workplace,
explore the five qualities that make someone a good boss and how these qualities help to create
a collaborative and productive workplace.
What Really Motivates People
Are you motivating your employees or manipulating them? Incentive programs
can be effective, but only if they incorporate
what
employees really want to receive when they've done a good job.
How to Handle a Drunk In The Workplace
If you've ever had a drunk customer - or worse, a drunk employee - show up at
your business, you know that reasoning with them seldom works. Here are five
ways you can effectively and safely handle a drunk in
the workplace.
7 Steps to Resolve Personality Conflicts in the Workplace
When you just don't get along with someone at work, it can make life miserable
for you both. And though you might wish for a personality transplant for your
annoying coworker, that's probably not going to
happen. Here are seven steps you can take that may help make things better.
Could Your Business Survive If You
Could No Longer Manage It Tomorrow?
Most small business owners don't spend a lot of time thinking about what would
happen if they became unable to run their business, but even if you think you
are a long way from retirement, there are many important reasons to have an
exit plan in place.
Roadblocks to Effective Organizational Change
Have you ever tried to make a change to something important in your business
only to be frustrated a few weeks or months down the road when employees are
doing it the same as always? Learn what major
factors stand in the way of effective
organizational change and find out what you can do about them.
The Real Reason Businesses Fail
There's no doubt that business loans are hard to come by these days, and you've
probably heard of at least one business that closed because the bank turned down
their loan request. But is the lack of funds the real reason behind many
business failures or is it something else?
Here's
what one sales consultant thinks.
How the Mobile Revolution
is Changing Business
While some businesses have fully embraced mobile technology, others have
barely given it a thought. In the next few years, mobility will become
increasingly important to those wishing to stay in the game.
Read more >>
Disaster Protection: The Need
for Small Business Continuity
The concept of planning for disasters, whether they are man-made or natural,
just doesn’t come that high up on the radar during normal small business
operations. But if a disaster strikes, your small business is much more likely
to survive if you have an emergency preparedness
plan in place.
Minimum Wage
Increases in July
Employers with minimum wage level employees saw their cost of business
increase this July. On July 24, the federal minimum wage
increased by seventy cents to $7.25 an hour. In addition, 9 states had
minimum wage increases that took effect in July. Employers in some of the states with changes may
need to update their labor
law posters. (Federal
labor law posters obtained since July 24,2007 already include the
2009 federal minimum wage rate.) To find out if your state has issued a new
minimum wage poster, check this list of recent and anticipated
labor law
poster updates.
Ready to Divorce Your
Business Partner?
When times are tough, even healthy business relationships can become
strained, and incompatibilities between business partners may surface. If
you're ready to dissolve your business
partnership, the economic downturn may have actually made it easier to
get out.
Why Managers Should Care about Employee
Loyalty
The long-term success of any company depends heavily upon the quality and
loyalty of its people. Yet, when times are tough, employers often lay off
employees to reduce costs, which has a direct effect on customer satisfaction
and loyalty. Here's what you need to know about the
impact of
employee loyalty on profitability.
Is Your Performance Review System Outdated?
Most companies today use a performance appraisal system or an annual performance
review system that was invented decades ago in a much slower business economy.
The assessment given often leaves employees wondering if they actually did their
job or not. Here's a way to provide useful information to employees and make
annual performance reviews
easier.
The 7 Principles for Inspiring Employees
With a suffering economy there is the temptation to operate in fear. Implement one of these principles and make a difference. Implement all seven
and change the culture you live and work in.
Read more >>
FMLA
Final Rule Published
The U.S. Department of Labor has published a final rule to update the
regulations under the 15-year-old Family and Medical Leave Act (FMLA) — a
measure that will help workers and their employers better understand their
rights and responsibilities, and speed the implementation of a new law that
expands FMLA coverage for military family members.
Read
more in this overview of the new FMLA rule >>
Creating a Courageous Workforce
Who wins in a courageous workforce? Everyone. With less fear and more
courage, workers take on harder projects, deal better with change, and start
speaking up on important issues. Read more >>
Executive Coaching in
Talent Management
Research indicates that as many as 70 percent of U.S. firms still do not have
successful talent management or succession planning programs. And yet many
authorities continue to warn that, despite the current economic downturn, a war
for talent is looming. What should companies do?
Find out why executive coaching may be the
answer.
Keep It Simple Feedback
When was the last time you gave a member of your team some feedback? Not the
kind you give in a formal review, but the kind you give on the spot? That's
the kind of feedback that results in real growth in your team members -
if you keep it simple. Read more >>
Don't Forget Money! Building an environment where employees feel appreciated and are loyal to your
company involves many different components. How much you pay your people may not
be the main factor that determines their job satisfaction, but your business
will surely suffer if you don't adequately compensate them.
Read more in this excerpt from Hug Your People by
Jack Mitchell.
FMLA Changes At the end of January, 2008, President Bush signed a law that among other
things, makes changes to the Family and Medical Leave Act (FMLA). Here's what
you need to know about the 2008 FMLA
changes.
Use Mentoring to Attract and Retain the Best
Employees Is your company merely a stepping stone in the careers of its employees, or
is it the place that the best and brightest want to be? Mentoring can help you
create an environment that attracts and keeps the best the workforce has to
offer. Read more >>
10 Moves Guaranteed to Alienate HR In climbing the corporate ladder, one of the most powerful allies to have on
your side is your Human Resources department. To keep the alliance strong and
working to your benefit, here are ten things you should
NOT do.
The Hidden Costs of Presenteeism You know about absenteeism and what it can cost your business in terms of
lost productivity. But what about presenteeism? What is it and
how is it costing you money? Find out here >>
Flexible Work
Arrangements Help Retain Good People An employee who has to choose between work and family may very well quit -
costing you money as you try to replace that employee. Flexible work
arrangements enable companies to keep good employees and create more loyal
and productive workers. Read more >>
Increase Productivity and Retention
of
Entry-Level Employees Nearly all businesses struggle with turnover and productivity,
especially with their entry-level employees. Now, three new studies from the
Families and Work Institute reveal the keys to retaining that group of
workers and helping them be more productive on the job.
Read more >>
Save
time and money creating an employee handbook for your business. Over 100
policies and rules you can choose from to create, update
or supplement your own employee handbook. Just copy and paste the
appropriate sections into a word document to write your handbook.
Order it now and download it immediately on
completion of your order.
Franchising Your Business Ready to expand your business? Franchising is an attractive option for many
businesses looking to grow, but it's not right for everyone. To find out
just what kinds of businesses should consider franchising and learn what's
involved, we spoke with franchise expert Ed Teixeira.
Read the interview here >>
Never, Ever Laying Off Companies have been laying off employees since time immemorial. It’s never
pleasant, but firms often believe that they have no option but to furlough some
workers to curtail expenses. But do they, in fact, have a choice?
Read more >>
Thriving Between a Rock and a Hard Place As a manager, you have the opportunity to lead, supervise, mentor and motivate
others - and your ability to do so effectively makes a huge difference to your
company's overall success. But, statistics show that 50% or more of middle
managers fail to achieve the expectations of those who promote them.
Find out why and what you can do about it >>
4 Keys for Minimizing
Employee Turnover Workforce experts estimate that the cost of replacing a worker is 1.5 times the
annual salary of the worker. To minimize your turnover costs and maintain a
productive workplace, employers need to look beyond the salary and benefits.
Here are four key areas to consider.
10 Sure Fire Ways to Fail as a Manager In an effort to be less than constructive as a manager, here are ten sure-fire
ways to alienate and demotivate your team on your change journey. Hit-or-miss
approaches don't go far enough; this is your chance to use the best methods of
corporate torture and humiliation developed by dictators, steamrollers and other
"tough guy" bosses. Read more >>
How and When to Delegate As a manager, you're responsible for making sure your company or department
gets its work done as efficiently and profitably as possible. So how do you
decide which jobs to perform yourself and which ones to delegate?
Find out here >>
20 Tips for Project
Success What will it take to make your project successful? Get the top 20 steps
to success and learn the 5 things to avoid in this excerpt from The
Ultimate Guide to Project Management for Small Business by Sid Kemp.
Read more >>
Make Your Customers Say
"Wow!" You know you need to provide good service to have satisfied customers.
But if you want to win them over for life, you have to provide exceptional customer service.
Read more
>>
The Coming Labor Shortage: Fiction
or Reality? With the baby boomer generation quickly nearing retirement, many have
proclaimed an imminent labor shortage. Yet others decry those warnings,
leaving the rest of us with no clear understanding of how to prepare, if we
even should. Details >>
Surviving Survival Has business been slow? Are you just hoping to make it through another year?
Knowing how to survive during lean times is a valuable skill, but sometimes
things we do in the name of "survival" can themselves bring about the end of a
business. Read more >>
Silencing Workplace Windbags As you see Susie round the corner to your desk, you try to look busy,
pretending to make an important call. Susie, you see, is the office motor
mouth. And, unfortunately, avoiding her doesn't usually work. So just what
can you do to get Susie to be quiet without being rude?
Here are 12 tips that can help.
Ben Franklin: America's Original Entrepreneur Ben Franklin
is the story of America’s first entrepreneur, taken from
his own words, adapted for today’s business reader. It deciphers the
colonial context of Franklin’s autobiography and clearly presents his
observations and experiences in the business world in ways that modern
readers can appreciate and apply. Read a review
and an excerpt here >>
Love and Romance in the Workplace Romance in the workplace is nothing new, and neither are the problems that
can result. But not all workplace romances cause problems, and in many cases
they actually improve productivity and morale. So how should your business
handle this touchy subject? Here are some guidelines
to consider >>
Managing Employees: How to Reprimand When you need to correct an employee, do you use the technique of "sandwiching"
your reprimand between a compliment or pat on the back? Though it may make it
easier for you to deliver your bad news, it doesn't work that well in changing
employees' behavior. Find out why and what you should do
instead.
Small Business Drives The U.S.
Economy Small business drives the U.S. economy by providing jobs for over half of the
private workforce. Moreover, the latest figures show that small business with
fewer than 20 employees increased employment by 853,074 during 2001-2002.
Read more >>
Test Your Basic Writing Skills Do you think you’re pretty good at spelling, punctuation and grammar?
Many businesspeople do, but the truth is there are some common mistakes
that nearly everyone makes time and time again.
Take
our quiz and see how you do.
Expecting the Unexpected Can Save
Your Tradeshow Catastrophes come from out of nowhere. Massive thunderstorms can knock out power
and phone lines. An iffy meal at a local restaurant, and you have a staff member
flat on their back with food poisoning. How do you prepare?
Find out here >>
Survey Uncovers What Keeps Employees
Satisfied Nearly eight out of every ten employees are satisfied with their jobs and say
benefits, compensation, and work/life balance are the most important factors to
their overall job satisfaction, according to the Society for Human Resource
Management’s Job Satisfaction Survey released recently.
Read more >>
Small Business Innovation Supports The
Environment By commercializing “natural plastics” made from renewable resources such as corn
sugar, the innovative small firm Metabolix, Inc., based in Cambridge, Mass. is
helping to improve environmental quality using a market-based approach. Read more >>
The Answer to the Coming Labor
Shortage Despite a predicted labor shortage and the anticipated retirement of millions of
working Baby Boomers, many companies assign employee development opportunities
only on an informal basis according to the Society for Human Resource Management
(SHRM)/Catalyst 2005 Employee Development Survey Report. Details >>
Winning at All Costs "Winning at all costs" may sound like good business advice, but it's not. Maybe
your business idea just isn't going to fly and you'd be better off trying
something else. Or maybe lowering your prices to beat the competition will cut
into your profits more than your business can stand.
Read more >>
SBA To Implement Women's Contracting Program The SBA announced that it has concluded its review of a recently issued report
on a study it received from the independent National Academy of Sciences and
will begin the necessary steps to implement the Women-Owned Small Business
Contracting Program in a manner consistent with the recommendations contained
within the study. Read more >>
SBA Offers New Online Classes New online business classes will be available for small businesses throughout
the nation through a cosponsorship between the SBA and the Thomson Corp.
(Ed2Go). Small businesses and entrepreneurs will have the opportunity to enroll
in three of Ed2Go’s most popular online educational courses at no cost.
Details >>
SBA Urges Hurricane
Preparedness With the six-month Atlantic Hurricane Season beginning June 1, the U.S.
Small Business Administration is urging homeowners, renters and businesses
to take steps to protect their lives and property before the storms hit.
Read more >>
SBA Names National Small Business Person of the
Year Marianne Sensale-Guerin of Gorham, Maine, who took over an environmental
services company was recognized as National Small Business Person of the Year by
President George W. Bush during ceremonies at SBA Expo ’05, the agency’s
three-day conference celebrating National Small Business Week.
Details >>
SBA Names Businesswoman of the Year The U.S. Small Business Administration announced that Marilyn Carlson Nelson,
chairman and CEO of the Carlson Companies, has been designated as the SBA
Businesswoman of the Year. Details >>
Two Women, One Job Job sharing - it's a nice idea, but can it work? And can it work for anything
except clerical jobs? The answer is yes, and this excerpt from Enlightened
Power tells how two women talked a financial institution into letting them
share a vice president position. Read more >>
33 Myths about Employees Here are 33 traditional and voguish beliefs that, on the basis of their
research, the authors of The Enthusiastic Employee say have little or no
basis in reality. These beliefs, covering a variety of areas, are widespread
and, when applied to the typical employee and work situation, are wrong.
Read more >>
How to Build an Effective Sales Team If you're in the position of hiring salespeople, you're probably tempted to hire
the most outgoing, talkative candidates. But it's actually the somewhat less
outgoing personality types that make better salespeople.
Find
out why >>
New Report Details Minority
Business Dynamics Minority-owned businesses expand, contract, and survive at rates that differ
from non-minority owned business, according to a study released by the Office of
Advocacy of the U.S. SBA. The report tracks the success of minority-owned
employer establishments that were in operation from 1997 to 2001.
Read more >>
Online Registration Officially Opens
for SBA Expo '05 Small business owners, entrepreneurs and others who would like to take part in
the National Small Business Week celebration in April at the U.S. Small Business
Administration's SBA Expo '05 can now register online to attend the event.
Details >>
8 Steps to Selling Your Business and
Cashing In This year, some 700,000 American businesses will be sold. Most will be small and
mid-sized businesses like yours. If you, too, are thinking of selling, consider
these practical steps for making the process go smoothly.
Details >>
Creating a Friendly Work
Environment Which type of place do you want to work at: One that is cold and gives you a
sense no one cares, or one that makes you feel good and appreciated? Money and
benefits are important, but studies show in the long run the work
environment--the feeling they get when they come to work--is more important in
retaining and motivating people. Read more >>
SBA Seeks Comments on Size Standards The U.S. Small Business Administration is seeking comments from the general
public on key issues relating to its small business size standards, the rules
used by the SBA and other federal agencies to determine whether a business is
small. Read more >>
Power Point Poison Your Power Point presentation should help you get your point across, not replace
your message. Make sure the focus of your presentation isn't just slick graphics
and fancy charts, but you and what you're saying. Read more >>
Self-Employment Up Sharply Across
Ethnic Groups Self-employment rates for women, blacks, and Latinos have risen sharply since
1979, according to a study released today by the Office of Advocacy of the U.S.
Small Business Administration. During the period, self-employment rates
increased across ethnic groups and gender. Read more
>>
Exporting Not Easy for Small
Businesses Small business owners may not have the time and money to invest in overcoming
barriers to exporting, suggests a study released at the South Carolina Chamber
of Commerce Business Summit. Read more >>
When and How to Expand You’ve seen it a hundred times. A local store begins to catch fire. For years,
it had one location and was high on word-of-mouth buzz for its quality goods.
Suddenly the owners open two new outlets, then two more. A year later, all the
stores, even the original one, are closed down. What went wrong?
Read more >>
Getting Voice Mail
Returned Do your voice mail messages go unanswered? Here are five reasons voice
mail goes unanswered and what you can do to improve the likelihood that
your calls are returned. Read more >>
Building a Winning Team Great champions have one thing in common: They know how to work as a team.
The ABCs of Building a Business Team That Wins offers a set of simple,
powerful rules to govern the internal behaviors of businesses and other groups.
Read an excerpt from Chapter One here >>
Leading Your Workforce During
Times of Terror While no one knows when the threat of terrorism will end, one fact is
indisputable: the out-of-control emotions of our employees will have an impact
on our organizations. How can business leaders lead in the wake of this
situation? Read more >>
Overtime Exemption Rule Pitfall for IT Staff With the new overtime exemption regulations going into effect on August 23, your
existing staff will be more aware of the criteria for an "exempt" position. Your
IT staff is exempt, right? Better check these criteria to be sure.
Details >>
Doing What Counts How important is the work you're doing? What you do and when you do it are
important to the success of your business or career. Details >>
4 Steps to Disarming Your Biggest Legal Risk Disgruntled employees are the biggest legal risk there is for most small
businesses. But a few simple, consistent practices can keep your employees
happy, productive, and keep you out of court. Details >>
17 Tips to Bring Your Event to Life Your job as an event planner doesn't stop with the meeting in the company
boardroom. Use these 17 tips to make your special event a success that won't
soon be forgotten. Details >>
10-Step, 1-Day Strategic Plan You don’t have to kill a tree or shut down the office for a week to create a
successful strategic plan. In fact, you can create a successful plan for your
business in just one day, and in only ten steps.
Read
more >>
Turn Dead Inventory Into Cash If you’re looking at a build up of dead inventory, and feel a little overwhelmed
by the enormity of it, here are a few ideas to help you get started turning it
into cash. Read more >>
How Much Inventory Do You Need? Sure, you know how much your on hand inventory is worth, but do you know how
long it should be on your shelves? Being able to answer that question is the key
to keeping your cash flow in the positive. Read more >>
Coping with Change in the Workplace The only constant in today's workplace is change, and often it happens
quickly, before employees and management can mentally prepare. Keeping your
workplace running effectively means helping employees cope with those changes.
Here are five tips that can help.
Should Disney Dump Eisner? Should Michael Eisner stay on at Disney? He's done some great things for the
company, but the last few years have been difficult, according to this
columnist. Read more >>
Small Corporation Booby Traps What can happen to your business if you bring in investors? Here's one person's
tale. Details >>
Don't Fall in Love with Your Inventory Have you ever heard a wholesaler, importer or distributor say, “We’re committed
to inventory” or, "We can't sell it if we don't have it"? But inventory is one
of those things where more is not necessarily better.
Read
why >>
Why Employees Quit Small Businesses Is employee turnover a problem in your company? If so, it's easy to blame the
problem on any number of things - salary levels, benefits (or lack of them),
size of the company, or your industry. But instead of these external factors
being the cause, could it be something closer to home?
Read more >>
How Small Ideas Lead to Big Things In their eagerness to strike gold, business leaders aim for the wrong
thing and overlook what will help them most. The best source of big ideas is
small ideas. Read this final excerpt from Ideas are Free to learn
how to turn workers' small ideas into big results.
Details >>
How to Avoid Inventory Problems For many small retailers, the largest asset on the balance sheet is inventory.
But without careful planning, inventory can easily get out of whack, resulting
in heavy markdowns due to overstocks and ultimately, serious cash flow problems.
Read more >>
The Power of Small Ideas It’s not surprising that when managers think about promoting workers’ ideas,
they envision going after the home runs--the super-sized breakthroughs that
promise fame and fortune. Yet it’s actually smarter to go after small ideas, as
they’re where the real action is. Read more >>
The Life and Death of Workers' Ideas While most companies are shamelessly squandering workers’ ideas, a small but
growing number are actually listening to employees and getting extraordinary
results. Learn the surprising secrets to their success.
The Power of Job Titles The right job titles provide status and self-esteem and can help you reduce
turnover and improve pride. People care about their job titles. Sometimes they
will even choose the better title over more pay. Read
more >>
Create a Positive Workforce to Dazzle Your Customers Given the choice of dealing with a positive, upbeat employee with a "can-do"
attitude or dealing with a disgruntled, distracted, uninterested one, which
would you choose? Your employees' attitude can make or break the relationship
your business has with customers. Read more >>
New SBA Size Standards for Labs and IT Businesses Two new rule changes will help more small businesses in the
information technology and testing lab industries qualify for small business
contracting opportunities and assistance from the U.S. Small Business
Administration. Learn more here >>
Flexing Your Buying Muscles Having the skills to be a great investor in your business inventory is what is
needed to create "Buying Power." This knowledge of buying is what keeps retail
business leaders in front of the competition. Read more >>
Creating Safe Workplaces The Society for Human Resources reports that over half of HR professionals are
at least somewhat concerned about workplace violence, according to a recent
survey. And increasingly, employers are using background checks to help ensure
workplace safety. Read more >>
Is Customer Service Training the Answer? If you go to the doctor with a headache, do you demand a particular treatment
before she examines you? Of course not! Well then, why do managers send their
employees for customer service training -- before they know what the problem is?
Read more >>
The Torn Manager Managers often find themselves playing the role of middle-man because that is
what they are... in the middle. So how do you represent the views of the upper
echelon and protect the interests of those who work under you at the same time?
Read more >>
Survey Reveals Economic Optimism for 2004 A survey of top executives, senior managers and human resource professionals
hints at a shift in the “jobless recovery,” with executives reporting that their
attention will be more focused on employee retention and recruitment in 2004
than on pressures to reduce staff or increase productivity with fewer employees.
Read more >>
Time To Consider Cafeteria Benefits Plans? The cost of providing healthcare to employees is becoming an ever bigger burden
for small employers, and many are asking employees to foot bigger and bigger
portions of the bill. One option some companies have found for reducing the bite
is the use of flexible benefit plans, known as cafeteria plans.
Here's why >>
More Employees Struggling with Elder Care Research indicates that more people are caring for aging relatives, and that
this often affects employee productivity. Employee expectations regarding elder care benefits have increased, and, as a
result, most organizations expect costs for these benefits to increase in the
next five years. Read more >>
Business Plan Maintenance Do you think business plans are just for starting a business? Better think
again. Business plans are about results, and here's how reviewing your business
plan regularly will help you improve your business results.
Details >>
How to Write a Job Description Job descriptions are an important for attracting the right job candidates,
helping employees understand their responsibilities, evaluating employees'
performance, and much more. Here are tips for writing good
job descriptions.
Balancing Too-Much and Not-Enough Work What’s more stressful? A workload that requires a long stretch of 10- to 12-hour
days? Or a slow and quiet flow of work that forces you to eat up your financial
cushion? Both extremes are troubling and both are common in the
unpredictable world of business ownership.
Read more >>
Employee Involvement Programs Getting employees' ideas and getting their involvement is critical in our
rapidly changing world. If your company is going to be competitive, it's
mandatory to involve not just hands, but the ideas from everyone in your
organization. Read more >>
How to Hire the Best Your organization’s continued growth and success depend on making smart choices
and hiring the best. Today’s economy is exploding with talent, allowing you to
be selective about the staff you hire. Learn how to hire the best by
developing effective hiring and selection skills.
Read
more >>
The Human Costs of Downsizing Downsizing is never an easy decision. There is an inherent conflict between
protecting the company’s interests and that of employees. This balancing act can
be a real dilemma for an organization as it tries to insure its long-term
survival, and its desire to protect the welfare of its employees.
Read more >>
Debunking a Few Business Myths Without a score card, we experience the current economic news as an onslaught
of sky-is-falling doom and impending catastrophe. Yet much of the disturbing
news may actually represent positive trends, and some of the encouraging
developments may hold dark linings. Read more >>
Where Are the Jobs? Corporate profits are improving and layoffs are slowing. Economists appear
pleased, but many of your friends are still looking for work. If the economy is
improving, where are the jobs? Find out here >>
Vacation Days Paid time off, such as this week's Labor Day holiday, is a benefit nearly all
employees in America receive. Here, in results from a survey conducted last
month, are the average number of paid days off based on length of employment.
Details >>
Are Your Employees Itching to Leave? Most companies are anticipating increased
sales in coming months and, as a result, increased hiring. That improved job market makes for
more turnover among employees. Are yours ready to jump ship, too?
Read more >>
Whose Job Is It? Are all the divisions within your organization working toward a common goal?
Or, are they each so focused on achieving their own compartmentalized goals that
the organization has become unproductive and dysfunctional?
Here's one organizational model and what to do about it.
Quality, Simplified Have you ever wished there were just one business improvement model that would
help improve performance in every aspect of your organization -- a unifying strategy
from top to bottom? Well there is. And you can put it to work for you for free.
Details >>
The Coming Worker Shortage With the number of workers aged 55 or over expected to increase more than
47% in the next 7 years, there's a worker shortage on the horizon. What are
companies doing to prepare? Read the surprising
answer >>
Health Care Benefits Cuts As a result of the weak economy and health care costs that continue to rise,
employers are tightening their belts and reducing some benefits, according to
this recent benefits survey. Details >>
When It's Cruel to Be Kind Do you prefer to play the nice guy rather than directly addressing an employee's
problematic behavior? If you are a leader in business, that attitude can be
deadly. Here's why >>
Free Agents in the Workplace Free agents are those employees who will quietly pack up their desks and go to
work elsewhere rather than stay somewhere they are unhappy. So how do you manage
a free agent in the workplace?
Find out here >>
The Perfect Store: Inside eBay In this brisk, engaging chronicle of one of the most stunning success
stories in American business history, Adam Cohen takes us inside eBay the
corporation as well as into the community of eBay's passionate users.
Read an excerpt here >>
Get Your Small Business Known to Corporate and Government Buyers How do you get your business name and products in front of the decision
makers in government agencies and large corporations? One way is through the new
Business Matchmaking conferences sponsored by the SBA.
Find out more >>
Here Today, Here Tomorrow Finding, hiring, and training new employees is costly and time consuming for
businesses, yet many do little to stem the tide of high turnover.
Read more >>
5 Keys to Building Quality The only way to survive in our competitive world is by obtaining full customer
satisfaction through the consistent delivery of high quality products and
services. Learn how you can build quality in your
company.
Micromanagement: Necessary Evil or Just Plain Evil? Everyone hates to be micromanaged, yet managers continue to do it. Are
you
a micromanager, too? Read more >>
Principles of War Even in war there are principles. Fighting a war involves careful planning and
consideration -- much like running a business. Read more
>>
Coping with Negative Emotions at Work What can you do when a situation at work causes your temper to flare? How do you blow off steam without
alienating customers, employees, partners or a boss?
Details >>
Avoid Hiring Fruits, Nuts and Flakes The interview process should determine if there is a match between the
individual and the job. It also allows you to understand the applicant's
behavior, values, motivations, and qualifications.
Here
are several reasons why traditional interviewing techniques may fail.
Improving Your Performance Appraisals When your employees leave your office after a performance review, do they
know whether or not they've been doing a good job? Here are some ways you
can make sure they know where they stand -- not just once a year, but all
the time. Details >>
Improving Employee Performance Most managers have been in the situation where an employee’s performance is
not meeting their expectations. Many times this poor performance has to do with
a miscommunication or an employee not understanding the expectations of the job.
Here's how you can bridge the gap.
Motivating Staff in Times of Change Keeping staff motivated in today's turbulent work environment is quite a
challenge. Use this checklist from the new book Business: The Ultimate
Resource to help your employees weather the storm.
Click here >>
Federal Labor Law Posting Requirements When you have employees, there are a variety of federal and state labor law
notices you must post in your workplace. Find out about them here
>>
Downsizing with Dignity No one likes layoffs - not employees and not employers, but sometimes they're
inevitable. Here's advice on the right way to handle a layoff so that the damage
is minimized to both the company and its workers.
Read
more >>
Business Outlook Survey Results How's business? Is there a light at the end of the tunnel? Will business
improve? See what other small businesses are saying.
Click here >>
Why Your Business Should Stay Small Keeping your business small can, surprisingly, be beneficial to both you and
your customers. Learn why bigger isn't always better.
Read more >>
Surviving Post-Enron Reorganization - Part II Building on the broad reorganizational strategies as outlined in Part I, the
final segment examines five strategies for the work team as nucleus for
grappling positively with disruptive change. Read more >>
Surviving Post-Enron Reorganization Whether burned by the recent scandals or involved in a reduction in force,
we still have employees hurting during this turbulent transition. Part I of this
two-part series focuses on five micro and macro reorganizational strategies.
Read more >>
Is Outsourcing the Right Move? Use this checklist to look at the pros and cons of outsourcing and decide if
it's right for your organization. Read more >>
Flexible Work Works! In spite of all the talk about balancing work and family, most people
feel they must choose between the two, resulting in high turnover in many
workplaces. By creating a Flexible Work Arrangement, companies can keep
good employees and not force them to sacrifice family life.
Read more >>
First Steps to Counter a Crisis Companies face crises all the time – product recalls, plant closings, a company
leader making a poor personal decision. It's how you react once the crisis
begins that affects whether your company will survive.
Read
more >>
Book Excerpt: The New Law of Demand and Supply Throw out those B school text books. Forget everything you ever learned
about supply-side economics. Discover what the real "new economy" is and
what you must know to succeed.
Details >>
Details, Details If you own or manage a customer service business, the recipe for exceptional
service boils down to the small details. Read more >>
9-11 One-Year Anniversary The one year anniversary of the tragic events on September 11, 2001 will
generate a roller coaster of emotions most of us are unprepared to deal with.
Here are some suggestions for coping in your own
workplace.
Overtime Liability Unpaid overtime to workers who have been misclassified as exempt employees is a
ticking financial time bomb just waiting to explode in the face of employers. Is
your company at risk? Read more >>
Technical Support Do you find your customers frequently calling you for support instead of
referring to the documentation? Here's why.
International Standards Organization Why should your growing business be concerned about ISO? For starters, because
it can boost business. Read more >>
Employee Performance When diagnosing problems with employee performance, don't waste precious time
and resources on solutions that don't work. Instead, ask "why" at the outset and
get to the heart of the matter. Read more >>
Become a Great Boss Did you ever have a great boss? Everyone should have one, but not enough
people do. If you're a boss, or hope to become one, or have a less-than-great
boss, then this is the book that could change your career-and your life.
Read an excerpt here.
It's Your Ship In this book excerpt, Naval captain D. Michael Abrashoff reveals the
management principles that shaped his ship, the U.S.S. Benfold, into a model of
leadership as progressive as any celebrated in the business world.
Read more >>
The Art of Meetings There's more to a meeting than watching people squirm; we hold meetings for
more purpose than because we're lonely, so why do our meetings fail?
Details >>
Knowledge Management Job procedures? Customers? Technologies? How much of your business knowledge
is inside your employees' heads? What will you do if they leave?
Details >>
God, Car Batteries, and Concern for the Family The modern workforce is a stressful place. What has traditionally been
considered "work" and what is considered "living" is
becoming difficult to distinguish. Here's how one company built a more
family-like work environment.
Mistrust: A Bigger Problem Than Ever The Enron disaster will have a greater impact than most people realize. Because
of Enron, now anyone in a management position will have to work that much harder
proving their trustworthiness.
Here are some ways you can maintain trust in your
organization.
Create the Learning Organization Work can be fun and fulfilling. To make that happen, you must first
create a learning
organization.
Strategic Planning One of the most common difficulties companies face in
strategic planning is turning their vision into a reality. To
transform your organization into the one you envision takes
more
than great strategy and implementation.
Boost Your Memory Is your memory not what it used to be? Having a sharp recall can be as
simple as finding ways to help jog your memory throughout the day.
Here are 10
quick ideas.
Preventing Employees from Failing Have you ever noticed what happens when you become unsatisfied with an
employee's performance? Whether you realize it or not, you begin to create a
"failure mindset" for them. Stop it before it starts.
Flag Protocol Since the events of September 11, Americans have come out in droves to display
the U.S. Flag. We need to be mindful of flag
protocol, and remember to display
our national banner in a way that shows reverence and respect.
Coping with Traumatic Stress This "how to" guide from the Stress Doc
highlights key questions and concepts as well as intervention strategies for
understanding and responding supportively to individuals grappling with
post-traumatic effects after Tuesday's "Day of Terror."
Good Ideas Here The best ideas to cut costs and improve productivity are not found in corporate
board rooms. The best ideas are found with those who are closest to the work.
They know what keeps them from doing their best. All they
need is a system to get those ideas identified and implemented.
The New Frontier of Profits Whether a fledgling Internet startup or an extension of a brick and mortar
store, successful ecommerce sites all have one thing
in common. In his latest column, Rob Spiegel takes a look at this trend
among small business dot coms.
Flexibility Equals Productivity Many downsized businesses expect
their remaining workforce to work the jobs of two to three people. If employers
want to retain those employees, they need to provide a flexible work environment
-- in spite of the economy.
Living
Wage? Some localities are starting to implement "living
wage" rules. These living wages are rates far above the current
minimum wage. What will be their impact?
Take
our poll.
Combating
Workplace Violence Reports of aggression
and hostility in our homes, in our schools, and on our streets are all
too common today. And, violence in the workplace has become a reality.
One in four workers
are attacked, threatened or harassed each year. With that in mind, we
must implement training to counteract
violence before it happens.
People Need to Feel Appreciated Money may attract people to the front door, but something
else keeps them from going out the back. That "something,"
more often than not, is feeling
appreciated by their employer.
Add Pizzazz to Your
Company Picnic Does your annual company picnic need a little pick-me-up? Here are some
ideas to
add pizzazz without necessarily increasing your budget.
Creating Customer Service Instructions What do your associates do when a customer walks in five minutes before closing to browse around, or
returns something the same day they purchased it? Rather than hoping
for the best, provide your
employees with written instructions on how to handle such
situations.
Increase Productivity and Retention With the belt-tightening of recent months, you are probably tempted to cut down on training and development. But if you want to
retain your employees and keep their productivity
up, you might want to rethink that position.
Count on It! Most business owners don't pay attention to the details that could help increase productivity. If you aren't paying attention to them, chances are your employees aren't either. Identify the key measurements and indicators that are most important for your business and then
count on improvements in those
areas!
Attracting, Retaining & Motivating Employees There is an alarming crisis in America that could affect your corporation, agency or association -- a diminishing ability to survive. Downsizing and reengineering have not only cut out the fat, but also the employees that were once the lifeblood of your organization.
Take the opportunity to flourish by paying your employees more than
money!
Your Team Is Your Most Important Customer The quality of your company's customer service should match the vision you see for your company's future.
Don't miss the mark by forgetting what your most important assets are -- your employees!
Building a $1,000,000+ Enterprise Do you know what your single most important business asset is? Money? Employees? Credentials or knowledge? You might be surprised to find that it is none of these! Your mind is your biggest asset! If you want to build a $1,000,000+ business,
you must employee these seven mindset
principles.
Hiring the Right Employee Labor is a huge percentage of your business expenses. With that in mind, are you hiring those who will improve the staff you currently have? How can you recognize the potential of a prospective employee?
The answer could be right under your
nose!
Baby Boomer Versus Generation X Many organizations are experiencing a retention problem. Could that be because the older workforce does not
understand and manage Generation X workers properly? Management may have to take steps to change the status quo and build morale, encourage initiative and welcome new ideas.
Improve Your
Interview Techniques Will your
interview techniques be successful in matching the right person for the right job? You wouldn't want to hire someone for sales who dislikes working with people, nor you would you want managers who don't know how to lead.
A Legal Pitfall For New Tech Businesses Do you know the law as it pertains to defective software? If you are the last known person to possess the faulty merchandise and over time you have lost track of the "evidence," you could lose your case if the client or insurer asks to see it.
Details >>
Four Steps to a More Successful Team Successful management depends on working as a team. To attain that goal and keep the team strong, you must employ motivation, affirmation, inspiration and action. Read these
four steps to keeping your management
effective.
Leverage
Your Speaker! Using a professional speaker to drive home a message can be very
effective. It can also be a hefty investment. Be sure you get the most out
of your event by following these tips.
A
Titanic Mistake What can businesses, and dot coms in particular, learn from the
sinking
of the Titanic? You don't have to visit the ocean floor to appreciate
the truths this disaster brought to light.
Air
Force Contracting Women in business: want to learn about
contracting
for the Air Force? In honor of Women's History Month, the USAF is
sponsoring a focused outreach event to introduce women-owned businesses to
the procurement process.
No
More Annual Reviews! Is your company wasting time and energy with
annual performance appraisals? Unfortunately, they just don't
work, says one author. Read this excerpt to learn strategies that promote teamwork and empower your workers.
Yes, It's
Personal Chances are your employees are taking care of personal business on
your time. Read the report findings.
Women Who Run the World Women are starting businesses at twice the rate of men and becoming a
major force both in the traditional and the new global e-business marketplace. Click here for a look at the interpersonal habits that women have traditionally
been encouraged to cultivate and how absolutely indispensable they are in international business.
Office Space - What's Your Next Move? Your business has finally reached a point where the basement is no longer an adequate office, and
the family room is not an acceptable conference facility. What's your next move?
Click Here for tips on selecting the
right office space for you!
Making Your Suggestion Scheme Make Sense Markets today demand greater innovation.
To maintain an adaptable and responsive organization, you must develop a culture
that actively solicits input from every level of your staff.
Click
here for practical ways to
improve your company's suggestion scheme.
How to Attract, Keep and Motivate Today’s Workforce In today's workplace, almost limitless job opportunities and less
employee loyalty has created an environment where the business needs its employees more than the employees need the business.
Click here for tips on retaining
and motivating your work force.
It Pays to Help New Staff Start Right Effectively orientating your new employees can pay back big dividends in staff retention, employee commitment and customer satisfaction.
Click Here to learn more!
Are Your Employees Surfing Instead of Working? As companies become more reliant on the Internet for business uses, so too does the opportunity for employee abuse. Employees who previously wasted time in the break room are now wasting time on the Internet - for non-business usage.
Discover the key issues employers need to be aware of in "unauthorized" Internet use by employees.
Tomorrow's
Workplace Reports show that future workplaces must welcome many lifestyles. Is your business
ready?
Best
Practices for Safety Don't wait until it's too late! Read these tips on how to avoid workplace accidents.
Hosting Ideas For
Office Parties If the thought of organizing another ho-hum holiday event for your
office, plant or store staff is making you wish the Grinch really would
steal Christmas, here are some expert
tips for turning your party from blah to blowout!
Help
Wanted! Good Attitudes Only Need To Apply
The hiring
pool for small businesses in the future may be faced with a growing
"good attitude" shortage.
How can this be dealt with?
Click here to learn
more about how to elicit proper behavior out of whatever personnel are
available.
The Importance of Having a Good Mentor
New employees may not feel comfortable asking their supervisor questions pertaining to their job, but
a mentor can often bridge that
gap. A mentor can guide a new employee by answering questions about basic routines, do's and don'ts, and various job responsibilities.
Stress Survival Guide for HR Professionals
In today's unstable, 24/7, "do more with less" corporate world, the role of Human Resources is more critical than ever. How does the HR Pro bridge the gaps between employees, supervisors and managers not to mention whirlwind technology without falling into the black hole of burnout?
Have no fear; the Stress Doc is here with your stress survival
guide.
Motivating a Workforce That Can't Be Motivated You can't motivate someone who doesn't want to be motivated. BUT... you can create the right environment that will set the stage for motivation. Give employees the tools to feel competent in their jobs. First, you must
find out what will motivate, and what
won't!
Reduce Your
Risk High tech businesses, as with most, bring with them a certain
degree of risk. What you may not know is that a standard
commercial insurance policy won't cover you for many types of damage
unique to IT companies. Find out how to
reduce your exposure and insure yourself for the rest!
Change
Happens. Change is an inevitability in today's workplace. According to one
author, some of your workers need a little more help adjusting than
others. Read this excerpt to
explore how well your organization is prepared to deal with change,
and discover what you can do to ease the transition.
Plan for the Future Do you know where your company is headed, or who will be in charge when it gets there?
Succession planning is an important part of any business, large or small, family-owned or publicly traded.
People First How do you reduce turnover in a fast food restaurant? Here's one chain
that's found a solution. Details
>>
Don't
Get Fined! Do you have all of the employee rights posters and
safety posters on display in your
workplace that you are required by law to make visible? Keep your
office up-to-date with
labor law posters
and safety
posters from Business Know-How.
Turn the Tide on Turnover With unemployment near an all-time low, turnover is a big problem
for businesses! Follow these suggestions to keep your employees happy
and in YOUR employ!
Say
what? Having trouble getting those high-paying consulting gigs you want? Or
maybe, you need a way to make your company sound like it is uniquely
superior to your competitors? Or perhaps you have to give a
speech and you want your audience to fall asleep because you
really don’t have a whole lot to say? Well, we’ve found a
tool to solve your problems.
Click here, but not before you
move the coffee away from your keyboard.
Women-Owned
Businesses Sought As Government Contractors The US Air Force wants to place $1 billion in contracting dollars with
women-owned businesses. Start here to
see how you can tap into this opportunity.
Mentoring
Benefits Does your office have problems with employee turnover? Providing
new workers with a mentor can help keep them happy and in one
place!
Reversing
a Slump Business often comes in spurts, but those slow
spells can seem to drag on far too long. Find out how you
can quickly reverse a slump in business... and avoid them in the
future!
Finding
Help Can't find enough qualified workers? Try this solution.
25 Ways to Get
Organized When was the last time you spent half your day looking for
an important document? Don't let clutter waste your time. These tips will get you
organize your business in no time at all!
Popular Employee Benefits How important are benefits to employees? And which ones are most desirable? Read
this report and find out!
Backup Your Data Today How safe is your data? You may be covered for theft, but what about
system failures?
Reduce
Turnover In today's booming economy, workers have become more
important to their employers than their employers are to them. Learn
what's really important to your employees and keep them from getting
away!
Prevent
Employee Theft According to the U.S. Department of
Commerce, employee dishonesty costs American business in excess of $50 billion annually.
Learn some valuable pointers
for preventing this type of activity.
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