Also, remember to discuss the benefits of your products, not the
features. Tell your customer what they will get by using your product
versus your competitors.
3. Get to the point. Today’s business people are far too busy to
listen to long-winded discussions. Know what your key points are and learn
how to make them quickly. I remember talking to a sales person who rambled
at great length about his product. After viewing his product and learning
how much it would cost I was prepared to move ahead with my purchase.
Unfortunately, he continued talking and he almost talked himself out of
the sale. Make sure you know what key points you want to discuss and
practice verbalizing them before you meet with your prospect.
4. Be animated. The majority of sales presentations I have heard
have been boring and unimaginative. If you really want to stand out from
the crowd make sure you demonstrate enthusiasm and energy. Use voice more
effectively and vary your modulation. A common mistake made when people
talk about a product with which they are very familiar is to speak in a
monotone voice. This causes the other person to quickly lose interest in
your presentation. I recommend using a voice recorder to tape your
presentation. This will allow you to hear exactly what you sound like as
you discuss your product. I must profess to being completely humiliated
when I first used this tactic. As a professional speaker, I thought all my
presentations were interesting and dynamic – I soon learned that my
stand-up delivery skills were much better than my telephone presentation
skills.
5. Use showmanship. In the book, The Sales Advantage, an example
is given how a vending sales person lays a heavy sheet of paper on the
floor and asks his prospect, “If I could show you how that space could
make you some money, would you be interested?” Consider the impact of this
approach compared to the typical approach of saying something like, “We
can help you make more money.” What can you do to incorporate some form of
showmanship into your presentation?
6. Use a physical demonstration. A friend of mine sells sales
training and he often uses the whiteboard or flipchart in the prospect’s
boardroom during his presentation. Instead of telling his client what he
will do, he stands up and delivers a short presentation. He writes down
facts and figures, draws pictures, and records certain comments and
statements from the discussion. This approach never fails to help his
prospect make a decision.
7. Lastly, believe in your product/service. Without doubt, this
is the most critical component of any presentation. When you discuss
solutions, do you become more animated and energetic? Does your voice
display excitement? Does your body language exhibit your enthusiasm? If
not, you need to change your approach. After all, if you can’t get excited
about your product, how can you expect your customer to become motivated
enough to buy?
Copyright 2004, Kelley Robertson
Kelley Robertson, President of the Robertson Training Group,
works with businesses to help them increase their sales and motivate their
employees. He is also the author of “Stop, Ask & Listen – Proven sales
techniques to turn browsers into buyers.” For information on his programs, visit
his website at
www.RobertsonTrainingGroup.com.