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If you're planning to create a brochure or flyer to drum up sales or to announce a new product or service, you're probably wondering what you can do to ensure a good response.
After all, creating and mailing brochures represents a significant expense. And, cost isn't the only thing you need to worry about. Every piece of literature you send out leaves an impression on your prospects. Leave the wrong impression, and you run the risk of losing sales and alienating customers.
So, what can you do to make your next sales brochure or flyer a winner? Here are 11 important copy and design tips for successful brochures.
1. Understand your customer
Before you spend any time planning a brochure, make sure you understand your customer. Why would they want to buy your product? What's the most important thing it can do for them? What is the most important problem your product or service can solve for them? If you don't know the answers to questions like these, go ask. Talk to your salespeople. Talk to customers. Use their answers to help decide which benefits to play up in your brochure.
2. Plan your brochure for AIDA
No, that's not your favorite aunt. AIDA is an acronym for Attention, Interest, Desire, and Action. To be effective, your brochure needs to get attention, get the prospect interested enough to read further, raise their desire for the product or service, and get them to take a specific action such as buy now, call and make an appointment, return a post card.
3. Don't put a picture of your building on the cover of the brochure
Sure, you're proud of the building and the way the company has grown. But your customers really don't care how proud you are of your company, or how big your building is. The only thing they care about is whether or not your products meet their needs. Don't waste space you should use to sell your products and convince customers to buy now.
4. Do use images that are important to your customer
Your customer will want to see the product your selling or images of the results they'll get or emotions they'll feel if they use your product or service. Be sure the images are clear and look professional.
5. Sell, don't tell
Your customers and prospects aren't really interested in your company or products. They are interested in themselves and/or their own businesses. To get their attention, your brochure needs to focus on the benefits they will enjoy by making a purchase from you.
Think about it. How many people buy a smartphone because they want to carry a phone around with them all day, or for that matter because they actually plan to use it primarily as a phone? They buy them to stay connected to people and events, to share information with written words, pictures, to find answers to questions in a hurry, and sometimes, just to show others that they have the latest cool tech device. All of which is why companies that manufacture smartphones and the service provider that make it possible to use the smartphones, focus on the fun people derive from taking photos, sharing, collaborating, and getting a big data allowance each month.
6. Use headlines and graphics your audience cares about
The average reader takes less than 5 seconds to glance at the cover of a brochure and decide whether or not to read it. If your headline or graphics on the cover of your brochure are boring, few recipients will bother opening it.
For instance, a photo of people watching a presenter writing on a flip chart above a headline that reads, "Matching People and Strategy," is likely to get a brochure pitched into the recycle bin. But, a photo showing a businessperson giving a thumbs up sign to small group of associates and a headline that reads, "Train Your Team To Land Big Sales," is likely to get attention.
7. Use benefits-oriented headlines inside your brochure
Once you've gotten the brochure recipient to open the brochure, the next thing they'll do is skim the headlines inside the brochure. Use these inside headlines to hold their attention, and move them through the copy.
8. Use bullet points to focus on the key features of your product or service
Consumers and business people alike are pressed for time and have many ads vying for their attention. So they tend to skim quickly through copy. Feature-rich bullet points will help keep them focused on what you offer and lead them towards the action you want them to take next.
9. Focus on readability
Don't make it difficult for people to read your brochure. Gray type on a white background and dark type on a dark background are difficult to read. So are pages that hsve a lot of text and small type. Break up blocks of type with headines and white space..
10. Tell them what you want them to do after reading the copy
After you interest the reader in what you sell, you have to take the next step: tell them what they need to do to acquire it. Don't just assume they'll look for your phone number and call or visit your website. If you don't tell them what action to take, they may take the wrong one - calling another merchant or service provider instead of you.
11. Give them a reason to act now
If you don't urge the reader to act now, and don't give them a reason to do so, your efforts in getting attention, building interest and desire will be wasted. The customer will move on to the next thing that catches their attention and forget all about you. Some of the more common offers to get customers to buy now are special discounts that are only valid before a specific date, a free gift for purchases before a specific date, and rebates for purchase by a specific date. Others that don't involve discounts or giveaways are reminders to buy now because the quantities are limited (if they really are), or because prices will be increasing, etc.
12. Make it easy to respond
Be sure your business name, phone number and website url are easily found in the brochure or flyer. Add your FaceBook, LinkedIn, Google+ and Twitter pages, if you have someone who watches those regularly, too. A QR code that takes people either to your product page or to a page to signup for your newsletter is yet another option to consider.
13. Take away the risk
Once you've built up the desire to have what you sell, you could still lose the sale if the customer has any concerns about purchasing from you. To ease the customer's fear, include a money-back guarantee.
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