The Authors and Experts

Tom Coens, coauthor of Abolishing Performance Appraisals: Why They Backfire and What to Do Instead (Berrett-Koehler), wears many hats, among them organizational trainer, public speaker, labor attorney, and educator. He has more than thirty years experience in dealing with human resources and organizational transformation. Hundreds of organizations have benefited from Coens' inspired training and facilitation, including Sears, the U.S. Department of Labor, the States of Illinois and Michigan, Detroit Edison, Mead and Chem-Trend International, to name a few.

Coens currently practices law in Lansing, Michigan, in the area of labor and employment, issues he knows well from his ten years with the U.S. Department of Labor and the U.S. Equal Employment Opportunity Commission. His lively and enthusiastic speaking style has been honed, in part, by teaching graduate courses in the area of human resources at Michigan State University, Loyola University, and DePaul University. He lives in East Lansing with his wife.

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Mary Jenkins, coauthor of Abolishing Performance Appraisals: Why They Backfire and What to Do Instead (Berrett-Koehler), doesn't just talk about replacing traditional performance appraisals - she has and continues to make it happen in organizations of all types. Before becoming a consultant, Jenkins served as Director of Salaried Personnel at General Motors' Powertrain Division, home to 26,000 employees. There, she worked with Dr. W. Edwards Deming to abolish appraisals and create a groundbreaking system that's garnering widespread interest and admiration.

Now, through her consulting firm, Emergent Systems, Jenkins helps other organizations make meaningful changes by aligning their human resource systems with the company's mission statement and objectives. Jenkins has helped to transform the workplace with an impressive range of clients, including Saturn, The U.S. General Accounting Office, Kodak, National Steel, Coca-Cola, and Mobil Oil. She has taught graduate courses at the School of Labor and Industrial Relations at Michigan State University. Jenkins lives in Brighton, Michigan, with her husband and daughter.

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